Senior Software Engineer - Customer Experience Platform

Why consider this job opportunity:

• Opportunity for career advancement and growth within a rapidly expanding company
• Work remotely with flexibility to balance personal and professional commitments
• Collaborative and innovative work environment focused on enhancing customer experiences
• Engage with cutting-edge technologies in AI and travel fintech
• Be part of a mission-driven team dedicated to revolutionizing travel for millions of users

• Design, build, and enhance backend and full-stack systems that support the post-booking experience
• Develop scalable APIs, microservices, and orchestration logic for complex customer journeys
• Collaborate with cross-functional teams to deliver features that improve customer interactions and agent efficiency
• Integrate with external systems to support both internal operations and partner deployments
• Own features from technical design through implementation, testing, deployment, and monitoring

• 3+ years of experience in software engineering, particularly with large-scale distributed systems or customer-facing applications
• Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
• Familiarity with databases (Postgre
  
  SQL, MySQL, No
  
  SQL) and cloud platforms (AWS, GCP, or similar)
• Effective communication skills and ability to collaborate with cross-functional teams

• Experience with conversational AI, LLM orchestration, or automation systems
• Knowledge of customer service, CRM, telephony, or workflow automation tools
• Familiarity with React, Type Script, or modern frontend frameworks for full-stack contributions
• Experience integrating with external systems such as telephony APIs or CRMs
• Understanding of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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