Service Advisor

Join the Gilbert team! The Gilbert Family employs many people throughout the Okeechobee community at our different entities. Our businesses are consistently regarded as a premier place of employment in the area. Our team is made up of individuals at Gilbert Chevrolet, Gilbert Ford, Gilbert Oil Company, Gilbert Collision Center, Gilbert Fleet & Commercial, Gilbert Outdoors, Gilbert Line-X, Gilbert Trucking, Gilbert Transports and Gilbert Realty Group.

The diversity of the businesses helps increase opportunities both within the individual business and at other locations. Paired with our culture of customer care, Gilbert has everything you are looking for in a long term employer. We're interested in helping you take this next step in your career. We know that happy employees lead to happy customers.

• Medical, Dental and Vision offered
• 401K Plan (matching)
• Paid time off
• Growth opportunities
• Employee vehicle purchase plans
• Multiple incentives from General Motors

• Oversee service orders and flow of service drive. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all customer inquiries, including phone, email, text or in person, to assure the customer is handled properly.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

• Previous experience preferred, but willing to train and will be required to complete ongoing GM and company training.
• Organized and friendly personality.
• Time management skills.
• Fantastic communication skills. Communication with customers, fellow teammates and management.
• Professional, well-groomed personal appearance.
• Team oriented and self-motivated.
• Proficiency and strong computer skills is required.
• Clean driving record and valid driver’s license.
• Must be willing to submit to a background check.

We are a Drug Free Workplace.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.