Supervisor - Bowling Alley

Job Summary

Under the direction of the Director of Hotel Operations, the Supervisor – Bowling Alley will oversee the daily operations of the bowling alley, focusing on customer service, staff management, and ensuring smooth operations.

• Enforces bowling alley policies and procedures.
• Ensures sanitation compliance throughout the bowling alley.
• Promotes positive customer relations.
• Handles customer complaints.
• Conducts self in a professional manner at all times.
• Provides excellent customer service, handling inquiries, and resolving complaints.
• Supervises training staff and scheduling shifts.
• Ensures the bowling lanes, equipment, and facility are clean, safe, and in good working order.
• Manages lane availability and schedules events, leagues, and promotions.
• Oversees cash management, reconciles daily sales, and maintains financial records.
• Enforces safety rules and regulations to ensure a safe environment for customers and staff.
• Communicates effectively with staff and customers to ensure a positive and enjoyable experience.
• Arranges for repairs and maintenance of bowling equipment.
• Plans and coordinates events, leagues, and promotions.
• Assists with marketing strategies to increase attendance and revenue.
• Maintains inventory of supplies and orders as needed.
• Analyzes performance metrics and generates reports for management.

• Previous experience in a managerial role within the hospitality or recreational industry.
• Strong understanding of bowling alley operations and maintenance.
• Excellent customer service skills and a friendly demeanor.
• Proven ability to manage budgets and financial reports.
• Effective marketing and promotional skills.
• Ability to handle high-stress situations and resolve conflicts effectively.
• Proficiency in using management software and point‑of‑sale systems.
• Knowledge of health and safety regulations relevant to recreational facilities.
• High school diploma or equivalent; a degree in business management or a related field is a plus.
• Minimum of 2‑3 years of managerial experience, preferably in the recreational or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with technology and able to learn new software quickly.
• Strong problem‑solving skills and attention to detail.
• Ability to work flexible hours, including nights and weekends.

• May be exposed to casino‑related environmental factors including, but not limited to: second‑hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The casino environment is hectic, fast‑paced, and often crowded and noisy.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

• Credit check
• Criminal background check
• Drug screen

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other (Gambling Facilities and Casinos)