Customer Support Supervisor

The Supervisor - Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment.

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful
business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.

Diploma or higher degree in accounting or equivalent. Minimum 1 years experience.

Advanced proficiency in Microsoft Excel, including creating and managing formulas, pivot tables, data analysis, and reporting. Ability to prepare clear, accurate, and professional reports. Strong interpersonal skills with the ability to work effectively with a diverse workforce. Excellent customer service skills, with the ability to handle customers professionally, manage different personalities, and remain calm under pressure while addressing complaints or frustrations.

Ability to perform effectively in a fast-paced, dynamic and high-pressure work environment. Strong organizational and time management skills, with the ability to
prioritize multiple tasks and meet deadlines. Excellent verbal and written communication skills, with proven customer handling and problem-solving abilities. Flexibility to work outside normal business hours when required, particularly to support urgent or critical customer requests.

Working online is not optional . Daily visits to the work shop ( 3-4 ) times per day and conduct face to face follow up meetings with the supervisors and team leaders to make sure the work is flowing perfectly on the shop floor . Understand and recognize that the Wireline (WLF) business model is significantly different from other departments and be able to adapt to its unique operational and customer service requirements.

Ability to effectively manage a high volume of emails, prioritize requests based on urgency and business impact, and ensure timely follow-up and resolution. Prompt responses as possible to customer inquiries and internal requests . Excellent typing skills with the ability to type
quickly, accurately, and efficiently without looking at the keyboard. Communicate with customers on a daily basis, ensuring prompt and professional responses to all inquiries. Receive Requests for Quotation (RFQs), prepare rental and service quotations, and follow up with the workshop team on service progress. Receive Purchase Orders (POs), perform contract reviews, and issue Order Acknowledgements (OAs) for rental and service orders through the ERP system.

Ensure all relevant documents are uploaded to the ERP system and filed in the shared drive. Maintain work-related documentation and update tracking sheets regularly. Create Work Orders (WOs) and communicate it to shop team .Ensure all costs are captured against the appropriate Work Order and linked to the corresponding Sales Order. Review costs, close completed Work Orders, and ensure they are dispatched in the system and ready for invoicing.

Monitor the status of Sales Orders and Work Orders to ensure timely completion
and customer satisfaction. Follow up with the Spare Parts, Logistics, and Warehouse teams regarding parts availability and delivery status. Participate in strategic planning meetings related to spare parts forecasting. Work closely with the technical team to ensure orders are completed on time and meet customer specifications. Attend regular production and customer meetings to provide updates and resolve any issues. Support the invoicing team in following up on outstanding customer payments to improve Accounts…