Account Specialist

Account Specialist (2500849)

RSI Logistics, recently acquired by Trinity Industries is hiring an Account Specialist for our Okemos, MI location. This role plays a critical role in managing and strengthening relationships with key clients while supporting logistics operations within a SaaS‑based environment. This position is responsible for promoting client engagement, driving retention and profitability, and delivering exceptional customer service. The Account Specialist leverages data to support decision‑making, optimize processes, and ensure accurate contract execution and invoicing.

This role also acts as a liaison between clients, internal teams, and external partners to ensure seamless service delivery across the supply chain.

• Serve as the primary point of contact for assigned clients, developing trusted advisor relationships with key stakeholders
• Facilitate clear, consistent communication between clients and internal teams to ensure aligned expectations and successful outcomes.
• Maintain strong client engagement using RSI’s tools, ensuring high satisfaction levels and positive Net Promoter Scores (NPS)
• Forecast and track key client metrics to identify trends, opportunities, and risks
• Plan, identify, and execute upsell opportunities throughout the client lifecycle
• Take ownership of client issues and drive resolution in a timely, professional manner
• Conduct periodic client site visits and attend trade shows as needed to strengthen relationships
• Understand the client’s business and rail shipping needs, listen to the client to understand pain points and identify opportunities to provide solutions that help foster a long‑lasting partnership
• Review and validate monthly invoices for accuracy based on contract terms
• Monitor logistics activities to ensure alignment with contract and project scope, compliance standards, and technology capabilities
• Collaborate with project and implementation teams to track project status and support successful delivery of client solutions
• Analyze logistics and operational data to monitor KPIs and recommend performance improvements
• Contribute to the development and maintenance of SOPs, process documentation, and training resources
• Identify opportunities for automation, cost savings, and process optimization within the platform
• Support system configuration, onboarding, and client adoption of rail logistics SaaS tools
• Coordinate transportation, inventory visibility, and distribution workflows using integrated TMS platforms
• Work cross‑functionally with operations, IT, sales, and client success teams to ensure cohesive service delivery
• Provide mentorship and support to team members, fostering a collaborative and growth‑oriented environment
• Contribute to thought leadership by participating in webinars, blogs, and client‑facing communications

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field (or equivalent work experience)
• 3–5 years of relevant experience in account management, logistics, 3PL, or SaaS operations
• Experience managing large accounts and supporting SaaS‑based logistics solutions preferred
• Strong communication skills—both verbal and written—with the ability to engage diverse stakeholders effectively
• Proven ability to build and maintain long‑term client relationships with a focus on trust, responsiveness, and value delivery
• Analytical thinking with experience in using data for problem‑solving and process improvement
• Proficiency in Excel, metrics, and logistics software (TMS/WMS/SaaS platforms)
• Exceptional organizational skills with attention to detail and follow‑through