Logistics Rate Administrator

Logistics Rate Administrator - ( 2600782 )

Trinity Industries/RSI
Logistics is seeking a Logistics Rate Administrator to manage the relationship between our clients and the Company located in our Okemos, MI Office.

The Logistics Rate Administrator is a supply chain operations specialist responsible for managing rail rate procurement, resolving freight billing issues, and maintaining strong relationships with both clients and rail carriers. Operating within a (3PL) environment, this role ensures timely and accurate rate responses, supports contract renewals, and facilitates smooth operational execution across our clients' rail network.

• Handle high volumes of customer rate requests across various lanes and service types.
• Provide timely and accurate rate responses aligned with carrier capabilities and client expectations.

• Investigate and resolve discrepancies in freight invoices, including rate mismatches, accessorial charges, and billing errors.
• Liaise with carriers and internal billing teams to ensure accurate and timely resolution.
• Support audit processes and maintain documentation for dispute resolution.

• Manage renewals and updates of railroad tariffs and private contract rates.
• Ensure rate agreements are current, compliant, and properly implemented in internal systems.
• Track expiration dates and proactively initiate renewal discussions with carriers.
• Maintain strong working relationships with Class I and shortline railroads, intermodal providers, and key clients.
• Serve as a liaison between carriers and customers to resolve service or rate-related issues.
• Support strategic discussions with carriers to improve service offerings and pricing structures.

• Collaborate with internal teams to ensure rate structures support operational plans and customer requirements.
• Assist in onboarding new lanes and customers by coordinating rate setup and carrier engagement.
• Monitor service performance and elevate issues as needed.

• Freight Invoice Dispute Resolution
• Tariff & Contract Rate Lifecycle Management
• Operational Coordination & Support

• High School Diploma plus 2-4 years of related experience
• Bachelor’s degree in Business Administration, Accounting, Supply Chain, Transportation, Logistics, or a related field preferred
• Proficiency in Microsoft Office, especially Excel
• Strong attention to detail and comfort with numbers
• Above-average skills in analyzing large datasets, identifying trends, and drawing actionable conclusions
• Effective written and oral communication skills
• Strong negotiation, communication, and presentation abilities
• Team player mentality with the initiative to work independently
• Ability to multi-task and manage multiple priorities