Customer Service Representative

Koniag Advisory Business Solutions, a Koniag Government Services company, is seeking a Customer Service Representative to support KABS and our government customer in Oklahoma City, OK. This position requires the candidate to be able to obtain a Public Trust.

Koniag Advisory Business Solutions is seeking seasoned full time Customer Service Representatives who focus on customer support to join our team supporting the Indian Health Service, Oklahoma City Area Office and facilities throughout the Oklahoma City Area. The employee compiles, analyzes, and summarizes information relating to the designated supply inventory requirements.

Performs administrative tasks for administrative functions, such as researching, gathering, extracting, reviewing, verifying, and consolidating a variety of statistical and financial data. The end products include consolidated and/or simplified reports that provide clear and concise information. Based upon guidance of supervisor, search files, compile reference materials to prepare correspondence and follow through to completion on all matters requiring action.

While work hours for certain task assignments may vary depending on the requirements of the assigned work and department, in general, the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures.

Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC’s Fleet Management.

• Receives telephone calls and refers inquiries or persons to individuals within the facility, responsible for the particular area of inquiry.
• Reviews incoming correspondence, refers to required personnel, and routes other incoming materials to the indicated individuals.
• Reviews memoranda, publications, etc., preparing pertinent comments to bring awareness to items about action/inaction.
• Composes and prepares letters, memoranda on such matters as requests for information on the status of requests, requisitions, and acknowledgement of correspondence received.
• Reviews outgoing correspondence for procedural and grammatical accuracy, conformance with general policy, format style, and adequacy.
• Reviews for accuracy documents such as purchase requisitions, purchase orders, training requests, and contractor invoices.
• Considers the normal acquisition channels, lead time, availability, storage or staging space, frequency of use, and documentation requirements when providing support for buying, storing, and issuing supplies.
• Compiles, analyzes, and summarizes information relating to the designated supply inventory requirements.
• Assist in establishing, organizing, and maintaining records, including subject matter files, records, publications, directives, and related materials.
• Provides information from files when information is requested.
• Develops methods for automating administrative reports.
• Prepares narrative/descriptive information and summaries of data for reporting purposes.
• Draft reports, letters, and memorandums. UFMS duties, which include requisitions for NSSC.
• Prepares monthly, quarterly, and annual reports (or as needed) on account balances and status of funds.
• Assists in the management of funds for administrative support and other services.

• High School Graduate.
• College a Plus.
• Experience identifying and analyzing relationships among organizational needs and objectives, costs, and inventory management guidelines.
• Problem-solving techniques and processes, along with the ability to communicate, positively, solutions to problems that arise.
• Knowledge of customer service practices and problem-solving techniques to ensure the timely resolution of customer inquiries and of problems.
• Must be computer literate, have general knowledge of computerized databases, and must learn new computer software applications as necessary to…