Client Relations Rep - EM Oklahoma

Client Relations Rep - EM Oklahoma City

Company:
Paycom

Location:

Oklahoma City, OK

Employment Type:

Full-time

Seniority Level: Mid-Senior level

Job Function:
Software Development

• Retain existing client relationships through usage, retention, and additional revenue.
• Manage ongoing relationships with small to medium market clients.
• Leverage technology to ensure clients see a return on current and future investments.
• Identify and develop additional revenue opportunities for clients.
• Maximize employee and client usage of Paycom solutions.
• Provide strategic recommendations to streamline processes, increase usage and value of current portfolio, and expand solutions aligned with client goals.
• Proactively analyze, clarify, and validate client needs on an ongoing basis.
• Partner with EMAR/TSR/CRR to ensure smooth and effective transition and continuity of customer service.
• Consult clients to identify opportunities for business process improvements, prepare compelling business cases, including pain points, cost justifications, and high-impact needs.
• Maintain relationships at C-level and throughout the organization to provide business solutions and tools.
• Engage in product development efforts by delivering feedback on needs and opportunities.
• Lead and manage implementation of added products, hold clients accountable to deadlines to ensure on-time starts.
• Drive projects to successful and timely completion while achieving performance metrics and customer satisfaction.
• Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
• Conduct the required number of meetings weekly.
• Prepare strategic agenda, review usage and system updates, identify needs and opportunities, and provide insights to help clients maximize value of employee HR lifecycle within Paycom.