Client Solution Retention Representative

Client Solution Retention Representative (Cox Business)

Join to apply for the Client Solution Retention Representative (Cox Business) role at Cox Business
.

Great relationships don’t just happen – they’re built with trust, authenticity, and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you.

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet and networking solutions, as well as next‑gen cloud and connected technologies.

We're on the hunt for a Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions, and help businesses succeed – all while driving revenue and advancing your own career.

Ready to work with a team that's as invested in your success as you are? Let’s talk!

• A competitive salary and top‑notch bonus/incentive plans.
• A pro‑sales culture that honors what salespeople contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• A true team environment, with 3 days of real‑life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

• Answer customer disconnect calls and resolve issues, saving the day with creative solutions and attractive offers.
• Answer billing calls and create a best‑in‑class experience while assisting with billing related needs.
• Drive additional revenue with a focus on customer needs and exploring upsell opportunities.
• Make outbound calls to inform customers about referral programs, new products, enhanced packages or to renew, save or upgrade their services.
• Reach out to customers nearing contract expiration (3–6 months out) to secure renewals and identify upsell opportunities.
• Negotiate pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro‑rations and competitive comparisons.
• Troubleshoot and resolve service, pricing or technical issues, ensuring customers feel heard and supported.
• Work with sales support to find the best solutions and resolve installation or service challenges.
• Educate customers on how to maximize Cox Business products and services, including features, billing and charges.
• Manage sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

You're an empathetic listener with a knack for solving problems. Here’s what sets you apart:

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
• Proficiency with computers and common business software.

• An associate degree or technical certification in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

Hourly pay rate: $17.02 – $25.48/hr
. The rate may vary based on location and experience. Eligible for an annual incentive/commission target of $28,340.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays each year. Additional paid time off may include bereavement, voting, jury duty, volunteer, military, and parental leave.

Mid‑Senior level

Full‑time

Management and Manufacturing

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.