Client Relationship Coordinator

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This range is provided by ARL Bio Pharma. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $25.00/hr

As a Client Relationship Manager at ARL Bio Pharma, you'll play a key role in connecting clients with the pharmaceutical testing services and technical knowledge that drive their success. You'll serve as the primary liaison between clients and our laboratory teams, guiding the sample submissions, managing accounts, and ensuring every client receives timely, accurate, and professional support. This role is a great fit for individuals who are detail-oriented, customer-focused, and excited to grow in the scientific and/or pharmaceutical industry.

Ideal candidates are recent college graduates or early-career professionals with experience or coursework in science, customer relations, or technical communication.

The Company is subject to certain federal regulations and directives regarding a drug free workplace and all employees are subject to drug and alcohol testing, including random testing. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.

• 100% Company-paid Medical, Dental and Vision insurance
• Free lunch every day
• Company matching 401K retirement
• Gym Membership
• Generous Paid Time Off and Paid Holidays

• Bachelor's Degree from a four-year program
• Excellent personal relations skills
• Excellent written and verbal communication skills
• Prior laboratory experience preferred
• Strong organization, communication, and problem-solving skills
  
  Ability to present information or respond to inquiries from groups of managers, associates, and customers
• Proficient typing skills and PC literate
• Familiarity with Microsoft Office programs
• Dependable with strong attention to detail and accuracy

• Be an advocate for our client base
• Liaison with internal departments to identify, research, and facilitate the resolution of customer concerns
• Set up and maintain client accounts
• Act as the liaison between clients and our labs
• Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures
• Maintain test catalog and other internal databases
• Assist clients with web portal navigation
• Assist accounting with pricing discrepancies and implement resolutions
• Perform data entry
• Assist accessioning with submission form interpretation
• Perform other duties as required to meet client needs
• Adherence to all ARL policies, procedures, protocols, and practices

This job operates in a professional office environment. Attendance at the office is required. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

This is a largely sedentary role. Ability to sit for long periods of time. Ability to communicate clearly and effectively, both verbally and in writing. Ability to use a computer and keyboard.

ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law.

Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.

Entry level

Full-time

Administrative

Pharmaceutical Manufacturing

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