Senior Engagement and Performance Coordinator

Senior Engagement and Performance Coordinator

Agency: 807 HEALTH CARE AUTHORITY

Supervisory Organization:
Sooner Select Operations

Job Type: Regular

Compensation: $74,028/year

Location:

4345 N Lincoln Blvd, Oklahoma City, OK 73105

Work Schedule:

Monday – Friday, Primary

Hours:

8:00 a.m. – 5:00 p.m.

At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, we foster a workplace where people feel supported, respected, and empowered to make an impact. Learn more about OHCA.

We know your great work deserves great support. Here's a snapshot of what we offer for all eligible employees.

• Generous state-paid benefit allowance to offset insurance premiums.
• A wide selection of insurance plans with no pre-existing condition exclusions.
• Flexible Spending Accounts for health care and dependent care.
• Retirement Savings Plan with employer contributions.
• 11 paid holidays annually.
• 15 days of vacation and 15 days of sick leave in the first year.
• Longevity Bonus recognizing years of public service.
• Public Service Loan Forgiveness eligibility and tuition reimbursement.
• Wellness benefits, including an on-site gym and fitness center discounts.

The Engagement & Performance Coordinator supports the Sooner Select program by leading and coordinating stakeholder engagement, program training, contract performance documentation, and cross-functional communication. This position serves as a key liaison between internal teams and external partners, including Contracted Entities (CEs), other state agencies, and community stakeholders. The role is responsible for promoting collaboration, tracking performance outcomes, maintaining internal process documentation, and supporting continuous improvement across Sooner Select operations.

• Coordinate stakeholder engagement activities such as round tables, trainings, listening sessions, and public forums with internal and external partners.
• Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
• Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
• Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
• Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.
• Maintain organized and audit-ready documentation of stakeholder interactions, SOPs, policy reviews, and CMS correspondence.
• Coordinate Sooner Select Operations projects and implementations in alignment with TMO efforts and change management priorities.
• Serve as the internal point of contact for specialized tools, data dashboards, and ticketing systems, ensuring data is reported accurately and timely.
• Facilitate communication across departments to ensure consistency in messaging, workflows, and compliance-related updates.
• Other duties as assigned.

The Engagement & Performance Coordinator must have a strong understanding of Medicaid managed care operations, stakeholder engagement strategies, and performance monitoring. The role requires excellent skills in project coordination, communication, documentation, and cross-functional collaboration. The ability to develop training materials, maintain organized records, and track issue resolution is essential to ensuring effective program oversight. Success in this role is supported by the Korn Ferry competencies of Collaborates, to foster effective partnerships across internal and external stakeholders;
Plans and Aligns, to manage competing priorities and meet program objectives; and Communicates Effectively, to deliver clear, professional messaging across diverse audiences.

** To be considered for this position your application must include a resume/CV with complete work and education history.**

• Bachelor's degree and 4 years of professional experience OR
• An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education

• Experience with Medicaid or managed care programs
• Experience…