IIRS Operations Analyst

Job Posting Title

IIRS Operations Analyst

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Development & Support

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $60,000.00

• Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
• Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
• Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

The IIRS Operations Analyst serves as a technical and analytical resource supporting interstate driver record operations, AAMVA programs, reporting functions, and operational performance initiatives. The position is responsible for researching and resolving interstate record issues, administering federally required reporting, developing operational dashboards and reports, analyzing trends, and providing technical assistance to internal and external stakeholders.

The incumbent serves as a subject matter resource for interstate driver record systems and supports agency leadership through operational reporting, data analysis, and process improvement recommendations.

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Administers and submits federally required interstate reporting within established timelines.
• Reviews reports for accuracy, completeness, and compliance with applicable federal and state requirements.
• Researches discrepancies, exceptions, and unresolved transactions.
• Maintains documentation supporting reporting activities and compliance requirements.

• Processes and researches interstate driver record transactions, including Change State of Record activities and related record maintenance.
• Coordinates with other jurisdictions regarding driver history and record inquiries.
• Assists with CDLIS, PDPS, SPEXS, and other interstate driver record systems.

• Serves as a technical resource for agency staff, business partners, and external jurisdictions.
• Researches and resolves complex record discrepancies and system-related issues.
• Tracks, monitors, and reports operational issues through established ticketing systems.
• Identifies recurring issues and recommends corrective actions to leadership.

• Develops, maintains, and enhances operational dashboards and performance reports related to Interstate and Identity Records
• Collects, analyzes, and interprets operational data to identify trends, risks, and opportunities for process improvement for IIRS programs.
• Proactively communicates workload volumes, performance metrics, and operational insights to leadership and stakeholders.
• Supports data-driven decision making through regular reporting and analysis.

• Recommends operational improvements based on data analysis and trend identification.
• Assists with implementation of new processes, reporting tools, and operational workflows.
• Supports testing and validation efforts related to interstate systems and reporting.

• Serves as a liaison between operational teams, technical staff, and external partners.
• Provides guidance and technical assistance regarding interstate record processes.
• Assists leadership with special projects, research requests, and operational reporting needs.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section,…