Member Workflow​/Helpdesk Agent - Oklahoma , OK; On-Site

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Date:
Sep 20, 2026

Location:

Oklahoma City, OK, US,

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

The qualified candidate will be responsible for accuracy, quality, and stewardship of member identification data within our healthcare systems. This role ensures that patient, provider, and member data is accurate, consistent, and secure across multiple platforms to support high-quality care, regulatory compliance, and analytics.

Responsibilities could change as directed by the supervisor depending on the need.

• Define, document, and maintain business and technical definitions for member IDs, demographic data, and related enrollment information.
• Enter and maintain member data across multiple software applications to determine eligibility, correct duplicate n, and support member matching efforts.
• Monitor, interpret, audit, and reconcile member data and reports to ensure accuracy, completeness, and data integrity across legacy systems, EHRs, and enrollment platforms.
• Act as a liaison between Oklahoma Health Care Authority and Gainwell Technologies to resolve data issues, enhance data quality standards, and contribute to problem identification and resolution.
• Handle confidential member information in accordance with HIPAA, privacy regulations, company policies, service level agreements, and established procedures.

• Proficiency using computers and multiple software applications simultaneously, with the ability to multitask effectively; reliable internet service required.
• Ability to work collaboratively in a team environment while maintaining attention to detail and handling confidential information appropriately.
• Bilingual skills are a plus but not required.

• Qualified candidates may be contacted by our recruiting center located in another state.
• Training up to 12 weeks.
• This is an on-site position (5 days/week) at out Oklahoma City, OK Office.
• Job duties may change based on the needs of the client.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE #LI-SA1

The pay range for this position is $ 35,360 - $40,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work ’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role…