E-commerce Customer Service Agent

Overview

Bob Howard Parts Distribution Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative. The role will oversee all aspects of customer service, order processing and fulfillment, and work alongside the fulfillment team to achieve maximum productivity.

This is a hands‑on position that may vary in work environment (95% of the work setting is in an air‑conditioned office). We are a technology‑based company; if you do not thrive with new and changing technology this position may not be for you.

• Processing all internet orders from our many customer platforms
• Responding to customer emails in a timely and professional manner
• Answering all incoming phone calls, processing phone orders and providing customer service resolution
• Performing quality control checks on all orders fulfilled
• Handling returns
• Fraud detection and prevention
• Taking on related projects assigned by Management and following through accordingly

• Excellent written and verbal communication
• Exceptional organizational skills
• Proficiency in Microsoft Office with ability to learn new systems and programs quickly

• Monday – Friday, 8:00 am – 5:00 pm, No weekends
• Air-Conditioned environment
• Exciting and casual work environment
• $15.00 to $17.00 per hour

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

Apply today or refer a qualified friend!