Weekend Member Service Representative

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WEEKEND MEMBER SERVICE REPRESENTATIVE

Saturday & Sunday

Part Time, Hourly

Job Family: Club Staff

Location: 12508 N May Ave, Oklahoma City, OK 73120

Reports to: Managing Partner / Assistant General Manager

Looking for a member service representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is the fastest growing franchise group and is expanding the Crunch Fitness brand across Texas, Oklahoma, New Mexico and Missouri. The Undefeated Tribe was named Franchise of the Year in 2021 and 2024 and will be inviting over 1000 individuals to join our team to help our community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.



Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.”

Schedule

• Saturday & Sunday (Operation hours from 5am - 10pm)
• Morning, Mid Day and Afternoon shifts available

• Distribute marketing materials within a 5 to 8 mile radius of the club to build excitement and awareness of the new Crunch gym opening.
• Utilizing your own transportation/ fuel on each shift, you will drive business to business to distribute marketing materials, have conversations with prospective members and business owners about all Crunch has to offer, and develop relationships and partnerships in the community.
• Developing community partnerships with local businesses to set up cross-promotions, on-site events and drive brand awareness.
• Each employee will be held responsible for individual goals regarding lead generation, social media, pictures taken with potential members and in businesses, marketing distributed, and number of businesses visited each day worked.
• Participate in daily pre-opening activity planning and events.
• Identify potential leads and sign-up new members both in the pre-opening membership office and in the field through guerilla marketing tactics
• Duties may be performed outside in all types of weather to include business to business efforts, sign holding and waving, working at the tent or trailer table, on-site events, or other duties outlined to support the Pre-Sale.
• Meet expectations determined by the Team Leader in terms of daily grassroots outreach efforts.
• Dress according to the Crunch uniform policy. This includes looking professional in a clean Crunch uniform with a Crunch name tag, worn on the right chest area, at all times.
• Any other duties assigned by the management team.

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a…