Client Relationship Manager

Base pay range

$22.00/hr - $25.00/hr

As a Client Relationship Manager at ARL Bio Pharma, you will be the primary liaison between clients and our laboratory teams. You will guide sample submissions, manage accounts, and ensure clients receive timely, accurate, professional support.

• Serve as sole client liaison between clients and our labs.
• Guide sample submissions and manage client accounts.
• Assist clients with web portal navigation and laboratory policies.
• Maintain test catalog and internal databases.
• Assist accounting with pricing discrepancies.
• Perform data entry and accessioning support.
• Assist clients with sample submission forms and other laboratory policies and procedures.
• Act as an advocate for our client base.
• Perform other duties requested to meet client needs.
• Adhere to all ARL policies, procedures, protocols, and practices.

• Bachelor's Degree from a four-year program.
• Excellent personal relations skills.
• Excellent written and verbal communication skills.
• Strong organization and problem-solving skills.
• Ability to respond to inquiries from managers, associates, and customers.
• Proficient typing skills and PC literacy.
• Familiarity with Microsoft Office.
• Dependable with strong attention to detail and accuracy.
• Prior laboratory experience preferred.

• Be an advocate for our client base.
• Liaise with internal departments to identify, research, and facilitate the resolution of customer concerns.
• Set up and maintain client accounts.
• Act as liaison between clients and our labs.
• Serve as a resource to clients regarding test requirements, sample submission, and other laboratory policies and procedures.
• Maintain test catalog and other internal databases.
• Assist clients with web portal navigation.
• Assist accounting with pricing discrepancies and implement resolutions.
• Perform data entry.
• Assist accessioning with submission form interpretation.
• Perform other duties as required to meet client needs.
• Adhere to all ARL policies, procedures, protocols, and practices.

• 100% Company-paid medical, dental and vision insurance.
• Free lunch every day.
• Company matching 401(k) retirement.
• Gym membership.
• Generous paid time off and paid holidays.

Full-time, Monday through Friday, 9:00 a.m. – 6:00 p.m.

This role operates in a professional office environment. Attendance at the office is required. The position routinely uses standard office equipment such as computers, phones, and photocopiers.

This is a largely sedentary role. Ability to sit for long periods, communicate clearly and effectively, and use a computer and keyboard.

ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics, or any other characteristic protected by state, federal, or local law.

Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.

Entry level

Full-time

Sales and Business Development

Pharmaceutical Manufacturing