Dispatcher, Customer Service​/HelpDesk

• Answer the phone
  • If a customer calls to schedule service, create and assign the service call
  • If a customer needs to talk to a certain department, properly route the call
• Schedule service calls through scheduling software
  • Create new customer profiles
  • Schedule return parts
• Manage Designated Work Queues
• Communicate and coordinate with technicians, manage tech routes etc.
• Manage designated emails
• Communicate properly with customers via phone call, emails, or various customer portals
• Submit parts requests
• Assist in various office related tasks

• Applicant must be able to operate Windows 10 and up
• Applicant must be able to work a phone system and correctly route calls
• Applicant must be able to communicate professionally and effectively with customers and other employees.
• Applicant must be able and willing to learn the company scheduling software.
• Applicant must be able to take accurate notes and properly respond to customer messages.
• Applicant must be able to work within normal company business hours
  • Also must be able work an on call rotation
• Applicant must be able to multitask on various situations
• Applicant must have a background in dispatching

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