Customer Support Specialist
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-10-17
Listing for:
Dew Software, Inc.
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Interview: Virtual, 1–2 rounds
Start: ASAP / TBD
Role SummaryClient is seeking Customer Support Specialists to provide 100% digital/chat-based Tier-1 support to real estate appraisers and inspectors using Client's property and appraisal platforms.
The specialist will handle 2–3 concurrent chats
, answer product/account/navigation questions, troubleshoot common issues using knowledge-base resources, document interactions in CRM/ticketing systems, and elevate complex technical issues to Tier-2 support.
- Provide customer support through live chat only – no phone queue
. - Handle 2–3 simultaneous customer conversations while maintaining response quality.
- Assist users with software navigation, account settings, report exports and routine workflow questions.
- Troubleshoot common functional issues using internal knowledge bases and product documentation.
- Identify and elevate advanced technical issues such as database errors, sync conflicts and OS-related problems.
- Document customer interactions, issue categories, troubleshooting steps and resolutions in CRM/ticketing systems.
- Identify recurring customer questions and documentation gaps.
- Maintain professional, accurate and empathetic written communication.
- 1+ year customer service experience
, preferably digital/chat-based or office environment. - Strong written English, grammar and digital communication skills.
- Typing: minimum 50 WPM preferred/required for screening.
- Ability to research knowledge bases and product guides independently.
- Experience with Zendesk, Salesforce, Live Chat, Service Now or similar ticketing/chat platforms is a plus.
- Strong attendance, dependability and schedule adherence.
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