Part-time Customer Service Representative

Job Category
:
Customer Service

Requisition Number
: PARTT
001869

• Posted :
  October 20, 2026
• Part-Time
• Rate : $18.50 USD per hour

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At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience meaningful and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities in the U.S. around the world.

Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list.

We are currently in search of a Customer Service Representative (Donor Engagement Owner) to join our Global Experience Center team!

The Customer Service Representative (Donor Engagement Owner) is the first point of contact for Feed the Children, every day in every way. The right candidate will go above and beyond, leaving our customer with a second to none experience. To achieve this high standard the Donor Engagement Owner will: answer calls to customer service and work to answer questions related to those calls.

They will effectively communicate the vision of Feed the Children to our donors and work to solicit donations and promote current fundraising drives. They will be a first call resolution to our donors and assist each customer with the highest courtesy, attention and service, will never say “no”, “pass" or ask the customer to “call back", as we take ownership and give the donor an outstanding experience.

Hours for this position are Monday through Friday ~ 8:00 am - 12:30 pm

Job Requirements:

Education:

High School diploma or GED required.

Experience:

1+ year of experience in the field of customer service in a call center environment OR

1+ year customer service experience and completion of university, college, technical, vocational or specialized course, preferred

Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Qualifications:

Dedicated:
Devoted to a task or purpose with loyalty or integrity

Team Player:
Works well as a member of a group

Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization

Essential Functions:

Deliver a culture of fundraising and stellar customer service by “OWNING” the engagement and meeting all service experience requirements.

Ensures the overall “EXPERIENCE” each donor or potential donor receives is second to none.

Maintains professionalism and etiquette while displaying a strong desire to meet goals and raising funds for long-term organizational sustainability.

Continually maintains a working knowledge of our programs, products, services and promotions.

Consistently deliver individual production and customer service floor results by answering all calls, executing calls through to completion, keeping data entry error rates to a minimum, respond to questions in less than 2 hours (if cannot meet the demand on the current call), keeping a high level of attendance, and other activities such as: escalations, call backs and outbound calling.

Maintain 90% Quality Experience Scores on all engagements and ownership of service.

Establishes an…