Customer Support Specialist

We are seeking a Customer Support Specialist for a contract/temporary opportunity for a Hybrid set-up in Oklahoma City, OK. This role is ideal for a customer-focused professional with strong written communication skills who enjoys helping users solve problems in a fast-paced digital support environment.

As a Customer Support Specialist, you will provide Tier-1 chat-based support to real estate appraisers and inspectors across the U.S. and Canada. You will assist customers with platform navigation, account questions, software functionality, and routine workflow concerns while delivering a professional and positive customer experience.

This is a strong opportunity for someone who enjoys structured processes, clear documentation, supportive teamwork, and collaboration with technical support teams. The role offers exposure to software support, customer care best practices, and a professional environment where accuracy, responsiveness, and service quality are valued.

• Serve as the first point of contact for customers through online chat support channels.
• Manage 2-3 concurrent chat conversations while maintaining quality, accuracy, and responsiveness.
• Assist users with platform navigation, account inquiries, software functionality questions, and routine workflow issues.
• Use internal knowledge bases, product guides, and support resources to resolve common customer issues.
• Accurately document customer interactions, issue categories, resolutions, and escalation details.
• Escalate advanced technical issues to Tier-2 technical support when needed.

• 1+ years of customer service experience in a digital, chat-based, call center, or office environment.
• Exceptional written English communication skills, including grammar, clarity, tone, and digital etiquette.
• Ability to manage 2-3 simultaneous chat conversations while maintaining a high level of service quality.
• Proficient typing speed, with 45-50+ WPM recommended (Typing Test Results needed)
• Working knowledge of Windows operating systems, web browsers, mobile applications, and online research tools while being comfortable navigating multiple browser tabs, systems, and chat sessions at the same time.

• Experience using chat support platforms or ticketing systems such as Salesforce Chat, Zendesk, or Live Chat.
• Prior call center, SaaS support, software support, or technical customer service experience.
• Experience supporting customers in a multi-system, high-volume digital support environment.

• Compensation: $19/hr
• Job Type: Contract/Temporary.
• Location:
  
  Oklahoma City, OK.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resources

Contents/E-

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.