Assistant Office Manager; 23rd Street - OKC, OK

Assistant Office Manager (23rd Street - OKC, OK) – Dental Depot Position Summary

The Assistant Dental Office Manager is a friendly, well organized, growth-oriented multi-tasker who is able to positively motivate a dental team of Doctors, Hygienists, Front Office and Ortho Assistants. Under limited supervision, the Assistant Manager is accountable for working with the Ortho Dental Office Manager to ensure the successful operation of the dental office as a business unit. This includes managing office staff, ensuring compliance with guidelines approved, issued and regulated by the state and the corporate office.

The Assistant Office Manager maximizes office revenue and provides excellent patient service.

• Direct, supervise and evaluate work activities, including management of the dental office personnel. Keeps Office Manager informed of any office issues. Assists Office Manager in managing overtime or misuse of time clock.
• Maintain communication between the Office Manager and the dental team of Doctors, Hygienists, Front Office and Dental Assistants and attending interoffice meetings and coordinate interdepartmental functioning.
• Review and analyze facility activities and data to aid planning financial and risk management and to improve service utilization. Assists with the Manager Audit Worksheet.
• Review and assess Scheduling Institute procedures in office. Assign role‑play call times for each week and counsel on all deviations from SI training.
• Review Quick Fill Logs to ensure that all missed/failed appointments have received calls and notes in account by end of day Friday.
• Listen to Marchex phone calls with Dental Office Manager.
• Audit Claims
  
  X Denial Report.
• Take bank deposits occasionally.
• Attend Quarterly Manager training.
• Balance day sheets and close the office at least one night per week.
• Assist with planning, implementation and administration of programs and services in a busy dental office, including personnel administration, training, and coordination of dental staff.
• Respond to patient and staff inquiries and complaints. Solicit patient feedback to improve service and actively participate in the achievement of patient satisfaction.
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Prepare and file monthly reports with the Corporate Office.
• Establish work schedules and assignments for staff, according to workload, space and equipment availability.
• Enforce dress code and cell phone policies.
• Inspect facilities and recommend building maintenance to ensure emergency readiness and compliance to access, safety, and sanitation regulations (OSHA).
• Monitor the use of diagnostic services, patient care services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
• Maintain regular and reliable attendance.

• Education: High School Graduate or General Education Degree (GED): required.
• Experience: 1+ year of experience in management or dental office experience.
• Certifications & Licenses: Must receive Certification through Scheduling Institute within 30 days of position start, if not already certified.
• Computer
  
  Skills:
  
  Dental Software knowledge (Eaglesoft preferred, but not required). All Microsoft Office products preferred.
• Other Requirements: Excellent communication skills, strong customer service skills, proficiency in patient and insurance accounts receivable or treatment planning and fee presentation. Professional conduct and appearance. Works Tuesday‑Saturday. Available to transfer to other Dental Depot locations when necessary. Must have a valid driver’s license, proof of vehicle insurance and an annual Motor Vehicle Record Check if operating company vehicles or personal vehicle for company business.
  
  Must have knowledge of CDT Codes and pass the bi‑annual Dental Depot CDT code test.

• Customer oriented – ability to take care of the customers’ needs while following company procedures.
• Management skills – ability to organize and direct oneself and effectively supervise others.
• Friendly – ability to exhibit a…