Treatment Coordinator; 23rd Street - OKC, OK

Treatment Coordinator (23rd Street - OKC, OK)

Apply for the Treatment Coordinator (23rd Street - OKC, OK) role at Dental Depot
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Discusses doctor‑proposed treatment plans and associated costs with patients and/or legal guardians for general dentistry patients. Informs patients of their fiscal responsibilities, if applicable. Assists patients with third‑party billing systems (e.g., Care Credit), reviews dental records for proper coding, uses CDT codes, and works closely with administrative and clinical staff.

• Incorporates doctor‑prescribed treatment plans for general dentistry patients with insurance and financing.
• Communicates effectively with patients and/or legal guardians regarding proposed treatment plans and associated financial costs.
• Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.
• Informs patients of their fiscal responsibilities with respect to their particular insurance coverage.
• Assists patients with third‑party billing systems utilized by Dental Depot, i.e., Care Credit.
• Reviews dental records for proper coding.
• Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
• Understands and utilizes CDT codes.
• Posts and reviews general dentistry payments and procedures.
• Balances day sheet for general dentistry and closes the office at least one night per week.
• Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.
• Monitors patient accounts.
• Conducts general dentistry patient recall.
• Treats patients, visitors and co‑workers with respect and courtesy.
• Proficiently uses conflict resolution and problem‑solving techniques in managing interpersonal conflict and patient complaints.
• Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
• Prepares and delivers reports on time.
• Assists with commencing same‑day patient treatment and scheduling follow‑up appointments.
• Creates and follows up with Medicaid pre‑authorizations.
• Prepares financial over‑the‑counter reports daily.
• Documents financial arrangements on the Patient Financial Arrangements form.
• Communicates patient concerns to Dental Office Manager or Doctor.
• Complies with Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short‑term basis due to office needs, at management’s discretion.
• Maintains regular and reliable attendance.

Education: High School Graduate or General Education Degree (GED) – required.
Experience: No prior experience necessary.
Certifications & Licenses: None.
Computer

Skills:

Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.
Other Requirements: Must have a valid driver’s license, proof of valid vehicle insurance, and annual Motor Vehicle Record Check if operating any company‑owned vehicle or driving personal vehicle for company business. Understands insurance frequencies/downgrades and guidelines including Medicaid. Has understanding of secondary insurance and coordination of benefits. Responsible for over‑the‑counter collections. Familiar with pH calculator. Must have knowledge of CDT Codes and pass the bi‑annual Dental Depot CDT codes test.

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability – Ability to adapt to change in the workplace.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Energetic…