Academic Advisor

The Academic Advisor serves as a primary source of guidance and support for students throughout their academic experience at APUS, helping them make informed decisions, navigate University requirements and processes, overcome barriers, and maintain progress toward their educational and professional goals. Through proactive, personalized advising, Academic Advisors build meaningful relationships, identify solutions, connect students with appropriate resources, and collaborate across the University to support student success and program completion.

Must be able to work one of the following shifts:

Monday – Thursday 11:30am-8pm EST and Friday 8am-4:30pm EST

• Monday
  - Thursday 9:30am-6pm, EST and Friday 8am-4:30pm, EST

Academic Advisors play a critical role in helping students successfully navigate their academic journey and make progress toward their educational, professional, and personal goals. Advisors build meaningful relationships with students, understand their individual goals and circumstances, and provide personalized support throughout the student experience. Using strong communication, critical thinking, and problem-solving skills, they help students understand academic requirements, navigate University policies and processes, overcome barriers, and make informed decisions about their path forward.

Advisors proactively engage students, celebrate their progress and accomplishments, connect them with appropriate resources, and collaborate across the University to resolve complex situations. They maintain a strong understanding of University programs, policies, procedures, systems, and resources to identify solutions that balance student needs with academic requirements while providing accurate, consistent, and student-focused service throughout their time at the University.

• Provide warm, high-quality, student-focused service across multiple communication channels, including in person, email, phone, chat, text, social media, webinars, and other virtual platforms.
• Proactively engage with students to understand their goals, answer questions, identify barriers, provide clear next steps, and support continued academic progress.
• Encourage, motivate, and guide students toward the successful completion of their academic and professional goals.
• Provide accurate academic advising related to degree requirements, course selection, academic planning, University policies and procedures, campus navigation, forms, and available student resources
• Encourage, motivate, and guide students toward the successful completion of their academic and professional goals.
• Evaluate individual student situations using critical thinking and sound judgment to identify options, recommend solutions, and collaborate with other University departments on the student’s behalf when needed.
• Review and process degree changes and other academic requests accurately and timely, considering credit impact, time to completion, student goals, and other relevant factors.
• Utilize appropriate advising approaches based on the individual needs and circumstances of each student.
• Maintain knowledge of University programs, policies, procedures, systems, and resources, including requirements specific to assigned programs or student populations.
• Accurately and thoroughly document student interactions and advising activities in appropriate University systems.
• Identify and communicate student trends, recurring barriers, and opportunities to improve policies, processes, outreach, and the overall student experience.
• Participate in ongoing professional development, training, departmental committees, task forces, University initiatives, and other…