Distribution Service Operator

• * Job Title:
  
  Distribution Service Operator 1 Assoc
• * Job Code: 129031
• * Job Grade: 39

Operating Authority responsible for dispatching and directing the operation of distribution/transmission substations, lines (34.5kV and below) and feeder control devices throughout the Company. Analyzes service outages and dispatches appropriate personnel to trouble locations Company-wide. Serves as point-of-contact for and between crews, customers, contractors or other Company personnel.

• * Entry level professional. Performs assignments with standardized processes. Works under direct supervision. Resolves questions and problems within established standards and guidelines. Follows established procedures to accomplish requirements of job.

• * May be assigned to work all regions within the OG&E system while adhering to applicable processes.
• * Identify and reference applicable procedures, as needed.
• * Maintain multiple logs, records, and reports associated with assigned work.
• * Monitor progress of work orders and trouble orders to ensure detailed and accurate information is forwarded to appropriate parties.
• * Participate in training required for career progression and to maintain access to restricted areas and information.
• * Perform reconnects and disconnects as requested by customers completing home repairs or construction.
• * Perform duties to support 24-hour operation of the DCC.
• * Follow and ensure compliance with established Standard Operating Procedures (SOPs) and Safety Standard Operating Procedures (SSOPs).
• * Dispatch outage and routine service orders company-wide to field personnel.
• * Participate in writing, reviewing, and directing single circuit switching orders.
• * Promote and support safety awareness.
• * All other duties as assigned.

• * High School Diploma/GED and 2 years experience in Electric Services Engineering, OGE Customer Operations Technical Support group, or related Construction Function (e.g., Lineman, Substation Operations Technician, Relay Technician);
  Or
• * High School Diploma/GED and 3 years of Control Center Environment experience (e.g. 911 Dispatch, Oil and Gas Operations Control Center experience);
  Or
• * Associate's Degree in a directly related field (e.g., Electronics, Electrical, Power Technology, Engineering Technology);
  Or
• * High School Diploma/GED and a certification in a directly related field (e.g., Electronics, Electrical, Power Technology, Engineering Technology).

• * Will be required to work non-standard work schedules to include nights, weekends, holidays, on-call, overtime, and call-outs.
• * Requires use of shared workstations.
• * Occasional overnight travel may be required, for district visits, meetings, training, etc.
• * Required to obtain and maintain switching certification within Six (6) months of job entry.
• * May be required to be periodically available for after-hours emergencies.
• * Work consists of directing crews in potentially hazardous conditions and may involve stressful situations and extended hours of work.

• * Member will not be required to drive in order to perform their job duties.
• * The operation, maintenance or oversight of critical services and infrastructure including but not limited to, electric utilities, power generation or distribution;

• * Ability to learn safe working and operating procedures.
• * Ability to effectively use a personal computer with MS Office Suite applications (Word, Excel, Outlook).
• * Ability to recognize and communicate safety and electrical hazards to ensure safety of field personnel and safe operation of OGE distribution system.
• * Demonstrated strong customer focus and customer service skills.
• * Ability to perform work with or without direct supervision.
• * Ability to adapt to shift work and rotating work schedule.
• * Ability to extract data and develop reports.
• * Ability to learn outage management process and software applications (e.g. CADS/OMS).
• * Ability to learn software applications (e.g. ArcFM, Basic Print Reading, E-Map, OMS/CADs).
• * Ability to learn relevant Standard Operating Procedures (SOPs) and Safety Standard Operating Procedures (SSOPs).
• * Ability to work effectively in a team environment.
• * Ability to communicate effectively in speech and writing.
• * Ability to handle multiple tasks, troubleshoot issues, and prioritize responsibilities.
• * Knowledge of basic arithmetic calculations.

• * Required…