Floater; Teller​/CSR

OKC - Nichols Hills, 7400 N Western Ave, Oklahoma City Region, Oklahoma, United States of America

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:
Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Someone to provide back-up Teller/CSR support to branches that are short-handed on staff. Someone who can work in various locations based on branch need. Someone skilled in tasks associated with Teller and CSR roles.

• You have a desire to learn the products and services RCB offers to assist customers.
• You have basic clerical and process skills with the ability to manage multiple tasks effectively.
• You have strong reading, writing, and mathematical skills.
• You can communicate clearly and effectively with customers and co‑workers.
• You can manage multiple tasks/projects and deadlines simultaneously.
• You can adapt to changing work environments.
• You care about your community and have a desire to be involved.

• Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
• Work towards achieving continued satisfaction and retention of existing customers by promoting and educating them about products that will further benefit their banking experience with RCB Bank.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

• Minimum one (1) year of proven customer service experience.
• Customer service and cash handling experience.
• Previous experience in banking and knowledge of banking processes.
• High school diploma or GED.

• Previous experience as a floater.
• Understanding of time accounts and IRAs.

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Vacation and PTO
• 401(k)
• ESOP

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation. This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.