Intake Specialist

Overview

The Intake Specialist is an experienced individual who is able to assist and manage the referral intake process.

• Communicates in a timely manner the referral source (clinical liaison, discharge planner, medical social worker, clinic nurse) the patients insurance benefits and coverage or non-coverage for services that have been requested for Arista Care Health to provide.
• Effectively communicates with insurance companies and their representatives, agency staff, referral source, patients and family the treatment plan that is being proposed by the referral source for the patient to discharge home safely. Explains the options that may be available for a positive financial patient outcome.
• Obtains ALL the appropriate authorizations necessary from the patient’s insurance provider, then effectively documents ALL the information into the Arista Care Health system. Once authorization has been obtained then the Intake coordinator notifies the Arista Care Health team that the referral is ready to be serviced.
• Participates in the Patient “Referral Huddle Process”, collects the Arista Care Health team and reviews each pending referral and the status of the referral and what still needs to be obtained to ensure a viable and safe referral.
• Maintains all levels of confidentiality and follows HIPPA Guidelines regarding patient information and all proprietary Arista Care Health information.
• Obtains and maintains positive relationships with internal Arista Care Health staff and external Arista Care Health staff.
• May assist the referral source when asked in making additional arrangements for any special medical supplies, appliances or nursing services that may be needed for the patient to transition safely into the home setting or the Ambulatory Infusion Suite.
• Effectively communicates with Marketing, Account Executives, and Pharmacy Staff with possible promotional and educational programs relating to different insurance plans and any changes that possibly may occur within the Insurance Payor, Medicare, or Medicaid
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

• Educational Requirements:
  
  High School Diploma or Equivalent
• Experience Preferred:
  One year of intake experience and/or training; or equivalent combination of education and experience in the home health care field.
• Special Conditions Of Employment:
  Drug test;
  Initial and continuous exclusion and sanction/disciplinary monitoring;
  Any and all additional eligibility requirements based on the specific position
• Required Training: HIPPA Privacy & Security Course;
  Fraud, Waste, and Abuse Course
• Job
  
  Skills Required:
  
  Exceptional attention to detail, strong customer service, interpersonal and communication skills;
  Must be able to effectively communicate internally and externally, via phone and through email;
  Strong PC skills required with a focus on Excel proficiency;
  Must be able to work independently
• Behavioral Traits:
  Intuitive/Open minded;
  Achievement Drive/Commitment;
  Positive/Supportive;
  Flexibility
• Attendance Requirements:
  Must be available and on-time for scheduled work shifts

• Entry level

• Full-time

• Other
• Industries
• Pharmaceutical Manufacturing