Sr. PSR - Patient Services Representative - Head and Neck Clinic - Stephenson Cancer Center

Sr. PSR - Patient Services Representative - Head and Neck Clinic - Stephenson Cancer Center

Join to apply for the Sr. PSR - Patient Services Representative - Head and Neck Clinic - Stephenson Cancer Center role at OU Health
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General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.

• Scheduling: Schedules patient appointments, either by telephone or in person, provides information about clinic operations, obtains patient demographics for new patients and updates demographics for established patients, answers telephone calls and distributes them to the appropriate people, prepares and enters healthcare providers’ schedules into the computer, coordinates schedules as directed to patient requiring multiple services.
• Check In/Check Out: Greets patients, accepts payments and writes receipts, totals encounter forms, codes procedures and diagnoses, ensures resident and faculty signatures, copies insurance cards, prepares encounter forms and billing packets, may prepare and type daily deposits, balances and closes cash box daily, prepares ancillary forms for other services, prints and faxes physician schedules to offices.
• Filing and Organization: Pulls patient charts for appointments or to file lab, x-ray, hospital information, copies medical records, files charts, prepares inactive patient charts for storage, maintains log of charts in storage, secures charts that have been sent to storage that are needed in the clinic, replaces torn charts with new covers, makes up new patient charts, prepares new patient inserts, requests medical records from other facilities.
• Referrals and Authorizations: Talks to patients about financial accounts, verifies insurance eligibility and primary care physicians for patients, secures referrals to other providers for HMO patients, verifies proof of income to determine sliding scale discount, secures referrals from PCPs for HMO patients to be seen in the clinic.
• Miscellaneous: Dispenses supplies as needed, notifies appropriate person when supplies are low, types notes and letters for physicians, makes immunization cards, logs mail receipts, sorts and distributes mail.
• All Areas: Communicates with patients of all ages professionally, communicates with co-workers and employees in a team-oriented approach, enhances professional growth through in-service meetings and education programs, maintains patient confidentiality, performs related work as required.
• Performs other duties as assigned.

• Education: High School Diploma or GED.
• Experience: 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.
• Licensure/
  
  Certifications:
  
  None required.

• Good verbal and written communication skills.
• Customer Service skills.
• Interpersonal skills – able to work effectively with other employees, patients and external parties.
• Proficient with the use of Microsoft Office tools.

Mid-Senior level

Full-time

Health Care Provider

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.