Insurance Specialist PRN

Insurance Specialist PRN – United Surgical Partners International, Inc

Join to apply for the Insurance Specialist PRN role at United Surgical Partners International, Inc
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Community Hospital is hiring a PRN Insurance Specialist
! We’re offering an exciting opportunity to work alongside a dedicated, compassionate team – where you are valued just as much as the patients we serve. At Community Hospital, we are guided by our C.A.R.E.S. values where Compassion is required, Attitude is valued, Respect is demanded, Excellence is expected and Service is commended. Come be a part of a place where your hard work is recognized, your goals are supported, and your impact matters.

• Insurance Specialist financially secures accounts within established time frames. Ensures that all notifications to payers are completed, authorizations obtained, verifies coverage and benefits, reviews and corrects each pre‑registration for accuracy of financial information, and appropriately documents information in the system account notes.
• Maintains operational knowledge of all insurance payers and requirements necessary to ensure maximum and timely reimbursement.
• Participates in the efficient, complete and timely patient registration process that models the customer service philosophy of Community Hospital and Northwest Surgical Hospital.
• Notify Case Management daily of all inpatient and observation patient admissions to ensure communication to insurance companies of patient’s status.
• Accurately obtain via fax, telephone or personal interview, the required financial and insurance information from the patient, patient’s representative, scheduling or physician’s office.
• Verify and obtain insurance coverage and benefits via insurance company website, insurance eligibility programs or by telephone for all patients registered for services for all payer types. Consistently strive to stay a minimum of three (3) business days in advance of patients arrival.
• Perform notifications and obtain pre‑authorizations and/or per‑certifications for timely and accurate reimbursement. Determine appropriate financial class and accurately enter the data into the system.
• Communicate insurance coverage details to patients and inform them prior to service date regarding payment expectations related to co‑payments, co‑insurance, and/or deductible amounts. Establish payment arrangements as appropriate according to established guidelines.
• Notify patients of any required and expected co‑pay, deductible or co‑insurance payments prior to their arrival.
• Attempt to collect patient payments during initial phone contact in order to alleviate the amount of effort and time required on the day of service.
• Log cash collections, generate receipts and maintain a balanced cash drawer at all times. Post payments to patient’s account as required.
• Document in the patient’s account notes any information that will assist the business office in their efforts to understand the issues that may impact efficient billing, questions about the status of the claim or other follow‑up.
• Provide assistance to patients when they present to the facility in person with questions regarding billing or open accounts.
• Inform Department Director or Team Lead of potential problem accounts or additional requirements for reimbursement to receive direction on how to resolve situations.
• Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
• Consistently respond to all incoming calls within the third ring.
• Meet established quality and productivity standards for self and for the team.
• Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
• Foster and reinforce team‑based results.
• Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
• Ensure patient confidentiality adhering to HIPAA guidelines.
• Demonstrate the knowledge, skills and abilities…