Patient Scheduling Representative II

SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Patient Scheduling Representative to contribute in their own unique way to our Company’s exceptional services and performance for our patients.

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA)

Under the direct supervision of leadership, the Patient Scheduling Representative II is responsible for scheduling appointments for all SSM Health Dermatology locations as well as sending messages to clinical staff and provide support for patient check‑in as needed.

• 2-5 years of medical office experience.
• Valid driver’s license and auto insurance.

• Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
• Updates and records patient insurance information.
• Respond and send clinical messages via Epic.
• Clarify appointment details with patient.
• Correct errors in registration error WQ.
• Maintain individual Epic in‑basket.
• Cash management, process insurance updates and conduct patient check in/out.
• Collect self‑pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
• Assist patients with any registration‑related questions or processes.
• Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel‑chair assistance and coordinate with Medical Assistants.
• Report any patient‑involved incidents or near‑misses for quality care improvement.
• Drive to satellite clinics as assigned.
• Other duties as assigned.

• Minimum High School Diploma or GED.
• Associate’s Degree Preferred.

• Sitting
• Typing
• Lifting up to 25 pounds