Patient Services Representative- HLV Clinic

Patient Services Representative- HLV Clinic page is loaded## Patient Services Representative- HLV Clinic locations:
Oklahoma Citytime type:
Full time posted on:
Posted Todayjob requisition :
R0061112##
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* Position Title:

** Patient Services Representative- HLV Clinic##
** Department:
** HLV Clinic##
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* Job Description:

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* General Description:

** Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
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* Essential Responsibilities:

**# Scheduling
* Schedules patient appointments, either by telephone or in person
* Provides information about clinic operations
* Obtains patient demographics on new patients and updates demographics on established patients.
* Answers telephone calls and distributes to the appropriate people.
* Prepares and enters healthcare providers’ schedules into the computer.
* Coordinates schedules as directed to patient requiring multiple services.# Check In/Check Out
* Greets patients as they come into the clinic for scheduled appointments.
* Accepts payments and writes receipts.
* Totals encounter forms and inspects the form for completeness and accuracy.
* Codes procedures and diagnoses.
* Ensures the resident and faculty signatures are on the encounter form and chart.
* Copies insurance cards and distributes to the appropriate people.
* Prepares encounter forms and billing packets for patients to be seen.
* May prepare and type daily deposits.
* Balances and closes cash box daily.
* Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
* Prints and faxes physician schedules to offices.# Filing and Organization
* Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
* Copies medical records for patients and other providers or facilities.
* Files patient charts.
* Prepares inactive patient charts for storage. Maintains log of charts in storage.
* Secures charts that have been sent to storage that are needed in the clinic.
* Replaces torn charts with new covers.
* Makes up new patient charts and/or packets of information
* Prepares new patient inserts for charts.
* Requests medical records from other facilities.# Referrals and Authorizations
* Talks to patients about financial accounts.
* Verifies insurance eligibility and primary care physicians for patients.
* Secures referrals to other providers for HMO patients.
* Secures referrals from PCPs for HMO patients to be seen in the clinic.
* Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.# Miscellaneous
* Dispenses supplies as needed.
* Notifies appropriate person when supplies are low and need to be reordered.
* Types notes and letters for physicians as needed.
* Makes immunization cards as needed.
* Logs mail receipts according to University policy.
* Sorts and distributes mail.# All Areas
* Communicates with patients of all ages in a professional manner at all times.
* Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
* Enhances professional growth and development through in-service meetings and education programs.
* Maintains patient confidentiality.
* Performs related work as required
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* General Responsibilities:

*** Performs other duties as assigned.
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* Minimum Requirements:

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* Education:

** High School Diploma or GED required.
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* Experience:

** 0-3 years of professional work experience required.  2 or more years of experience in customer service preferred.
** Licensure/Certification s/Registrations

Required:

** None required.
** Knowledge, Skills & Abilities:
*** Good verbal and written communication skills
* Customer Service skills
* Interpersonal skills - able to work effectively with other employees, patients and external parties
* Proficient with the use of Microsoft Office tools##
** Current OU Health Employees - Please click*
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** OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs…