Patient Access Representative

CAREERS AT OKLAHOMA MEDICAL RESEARCH FOUNDATION

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The OMRF Multiple Sclerosis Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast‑paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program.

Responsibilities included within the role:

• Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information.
• Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability.

• Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas.
• Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager.
• Receive and distribute mail.
• Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment.

• Enter patient information on all new patients as well as periodic updating of established patient accounts.
• Consistently obtain and copy/scan insurance cards and IDs.
• Maintain patient charts and medical records. Ensure completion of and obtain signatures on all necessary forms and documents required by clinic and by law.
• Schedule referrals as directed by the providers to other physicians and/or ancillary services.

• Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Contact insurance companies for pre‑authorizations and pre‑certifications as required prior to patient receiving services.
• Review insurance verification and advise patient of third‑party benefits. Explain third party and self‑pay portion of bills to patients and/or guarantor.
• Collect copayment. Communicate in a professional manner to patients regarding all outstanding balances. Evaluate financial status of patient’s accounts, initiate and make payment arrangements, and maintain a continuous follow up process on all accounts to minimize loss in revenue.
• Log cash collected, generate receipts, and maintain balanced cash at all times.
• Gather and route billing information appropriately and manage billing work queues and inquiries.

• Open and close the clinic.
• Assure cleanliness and organization of waiting room.
• Perform other related duties as assigned that correspond to the overall function of this position.

• High school diploma or GED, or equivalent experience.
• Must demonstrate good written and verbal communication and customer service skills.
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• High attention to detail, dependability, and willingness to learn.
• The ability to prioritize, meet deadlines, work independently, and demonstrate professionalism with diverse personalities and cultures are essential.

• Two years or more of previous office experience in a physician's office or other health care setting preferred.
• Proficiency in EMR scheduling and registration, particularly EPIC, preferred.
• Bilingual in Spanish and English.

Typically, Monday through Friday from 8:00 AM to 5:00 PM, however, hours may vary slightly depending on workload and patient/participant scheduling.

Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nation’s oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimer’s disease, cancer, lupus, multiple sclerosis, and cardiovascular disease. OMRF follows an innovative…