Complaint, Compliance, and Enforcement Supervisor

Job Posting Title Complaint, Compliance, and Enforcement Supervisor Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Medical Facilities Service Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation The annual salary for this position is up to $83,000.00, based on education and experience. Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health.

Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service.

Location:

123 Robert S Kerr, OKC Salary: up to $83,000.00, based on education and experience Full Time /Part Time:
Full Time

Work Schedule:

Monday – Friday Primary

Hours:

8-5

Position

Description:

The Complaint, Compliance and Enforcement Supervisor is responsible for receiving, entering, and triage state and federal complaints for all Medical Facilities based on priorities and triage levels established by CMS and provides and assists with enforcement services. The Complaints, Compliance and Enforcement Supervisor will directly supervise complaints and enforcement personnel and complete routine survey activities.

• Responsible for completing all required CMS initial, on-going, and annual training to ensure knowledge of the complaint process, rules, statute, and guidance.
• Receives incoming complaints and associated calls and inquiries for all facility types that fall under the Medical Facilities Service.
• Ensures all complaints are immediately documented into the complaint system/database during the intake process.
• Ensures self and staff attempts contact with complainant for 100% of complaint intakes to obtain additional needed information.
• Ensure contact is attempted no less than three times by self and intake staff.
• Ensures all attempted contact is documented with dates and times in the intake database.
• Ensures relevant allegations are assigned to complaints based on applicable federal or state statue, regulation, and CMS guidance.
• Ensures notification of intake is provided to applicable manager for review to facilitate high level complaints being immediately placed on the survey calendar.
• Ensures complaint staff are knowledgeable and following all intake requirements timely.
• Ensure use of nursing and health care background to assist in assessing and capturing the complaint allegations to associate with noncompliant practices.
• Ensures the confidentiality of all complaints received.
• Receives, reviews, and provides guidance on complaint intake priority based on knowledge of performing technical direct and indirect health care in a…