Optical Associate, Non-Certified – Sam’s Club

Sam's Club # North May Avenue
Oklahoma City, OK

$20.00 - $28.00/hr*

Shifts may vary

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods,

signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Maintains the sales floor in the Optical area in

accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise,

and identifying shrink and damages. Receives and stocks merchandise in the Optical area. Organizes and maintains the Optical area by following

company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation. As

needed, receives, audits and maintains hearing aid inventory and processes sales and refunds through the POS system. Operates hardware (for

example, cash registers or related equipment), processes member purchases, and assists in payments, returns, refunds, and exchanges using

appropriate procedures for different membership and payment types.

Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance. Sells Optical products and

services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens

orders, and identifying and verifying prescription information. Accurately measures pupillary distance and position of wear for various lens types,

including bifocal, trifocal, occupational, and progressive lenses, using manual and digital systems. Performs frame adjustments and repairs and

completes final inspection of eyewear prior to dispensing. Troubleshoots member non-adapt issues and communicates with labs and optometrists

regarding job status and product updates. Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration

and cleanliness of optical equipment. Performs final inspection of eyewear, including compound prism verification and troubleshoots non-adapt

issues. Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses. Troubleshoots equipment

failure issues and coordinates repairs. As needed and under guidance of the contracted or associate optometrist, completes patient appointments

performs pre-testing, and records results. Embraces the utilization of new and existing technology while supporting OD services. Collects payments

for doctor/telehealth services.

Processes member visits by scheduling and confirming appointments, following company policies, procedures, and applicable state and federal laws.

Maintains and files records in compliance with HIPAA and company procedures. Requests, reviews, and processes insurance claims and payments

for doctor services where applicable OD services are contracted. Requests, reviews, and processes insurance claims, payments, and chargebacks

for eye care materials.

Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure, as

applicable. Develops intermediate knowledge of eye anatomy and diagnostic testing. Participates in internal development opportunities to enhance

technical and service capabilities. Where applicable by state regulations, registers with state board for apprenticeship or permit to work within 60

days. Ensures no lapse in registration or certification.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;

coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and

modeling and helping others with how to adapt to change or new challenges.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,

and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and

addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company…