Outpatient Retail Pharmacy Technician

Position Title: Outpatient Retail Pharmacy Technician

Department: OUHPB Retail Pharmacy

The Outpatient Pharmacy Technician I is an entry-level role responsible for performing routine, foundational tasks involved in the preparation and distribution of medications under direct supervision of a licensed pharmacist. This role focuses on developing core technical skills, learning pharmacy workflows, and supporting patient care activities in the outpatient pharmacy setting.

• Performs clerical tasks such as data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.
• Develops basic familiarity with copay assistance and grant funding options to support patient drug affordability.
• Fulfills prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.
• Participates in inventory control activities including monitoring, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.
• Assists with accounting and billing-related tasks such as basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.
• Helps maintain a clean, organized, and orderly pharmacy environment.
• Promptly reports safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.
• Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration, using proper refrigeration and storage techniques.
• Demonstrates beginning competence in addressing third-party claim rejections and initiating prior authorizations with guidance from senior technicians or pharmacists.
• Develops familiarity with OUH's patient assistance programs and traditional copay assistance workflows.
• Demonstrates exposure to basic 340B concepts and processes.
• Assists with medication therapy management (MTM) documentation or workflows as directed.
• Completes annual skills assessments and competency validations under supervision.
• Actively participates in training, seeks feedback, and focuses on developing foundational technical and customer service skills.
• Identifies basic workflow concerns and escalates them to senior technicians or leadership for guidance.
• Performs duties according to established procedures and escalates questions or uncertainties appropriately.

• Performs other duties as assigned.

Education: High school diploma or GED required.

Experience: No experience required.

Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.

• Basic cash handling skills.
• Fundamental computer and math skills.
• Attention to detail to ensure accuracy of data and information.
• Ability to communicate effectively, both verbally and in writing.
• Ability to read, comprehend, and follow written instructions and procedures.
• Basic proficiency with Microsoft Office applications.
• Customer service-oriented mindset.
• Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.

OU Health is an equal opportunity employer.

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
• We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.