Valet Supervisor- Colcord

Colcord Hotel, 15 N Robinson Avenue, Oklahoma City, Oklahoma, United States of America

Why Work at Colcord Hotel?

At Colcord Hotel, a Curio Collection Hotel by Hilton , we blend historic elegance with modern luxury in the heart of downtown Oklahoma City. As the city’s first skyscraper, our boutique hotel features 108 stylish guest rooms, the award-winning Flint Restaurant, and a commitment to personalized service and hospitality excellence. Curators at Colcord thrive in a culture-driven environment where history meets innovation, creating unforgettable experiences for every guest.

POSITION SUMMARY:

• The Valet Supervisor at The Colcord plays a key role in delivering a world-class guest experience by overseeing the valet team and ensuring seamless, professional service. This position requires strong leadership, attention to detail, and a commitment to hospitality excellence.

RESPONSIBILITIES:

• Efficiently and safely park all vehicles in designated areas, ensuring each vehicle has been locked while in our possession and keys have been secured in valet booth.
• Efficiently and safely retrieve all vehicles, announce guest/party name and match claim ticket numbers to ensure delivery of the correct vehicle to each guest.
• Assist with loading of passengers and luggage, inquire if guest needs directions, clean the front vehicle windshield and offer an appropriate departing comment.
• Monitor and maintain the appearance and overall cleanliness of the front drive and parking areas.
• Inform guests/visitors of parking services and fees, issue a claim ticket, direct them to their intended destination and offer an appropriate closing comment.
• Offer luggage assistance as needed or requested. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Assist physically challenged travelers and other guests with special needs.
• Anticipate guest needs when possible and exhibit a sincere desire to meet or exceed them.
• Always speak professionally and graciously, smile, and maintain eye contact.
• Possess thorough knowledge of the location/hotel services, outlets and daily functions/events to proactively inform guests/visitors.
• Respond to all guest/visitor inquiries and resolve service discrepancies accordingly.
• Display a professional posture and post up in designated area on front drive.
• Maintain an assertive awareness of the front drive area and look for opportunities to initiate service.
• Promptly greet all vehicle passengers that arrive to the front drive by opening all occupied vehicle doors and offering them a warm and sincere welcome.
• Open and close all vehicle doors for guests/visitors arriving/departing the location.
• Obtain guest/visitor name and inquire as to the nature of their visit.
• Safely run/jog to and from parking areas when retrieving and parking vehicles.
• Inspect the exterior of each incoming vehicle and note any damage on the ticket.
• Perform additional duties and tasks as assigned.

Requirements

PHYICAL DEMANDS:

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well‑paced mobility for up to 4‑hours in length.
• Running up to 500 yards, up to 50+ times a day or more.
• Entering and exiting customers' vehicles up to 50 or more times daily.
• Willing to work outside in all types of weather.
• Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

EXPERIENCE:

• Minimum of 1 year of valet, and/or customer service experience.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Must have a clean driving record and be 21 years of age or older.
• With no more than one moving violation over a 2-year period.