Night Auditor

Night Auditor – First Hospitality

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience, accurately processing and tracking transactions and other reportable items. They are adept creative problem solvers who deliver above‑average resolutions to guests’ challenges. The role focuses on exceeding guest expectations, executing brand service standards, resolving challenges, ensuring accuracy and consistency in reporting, and maintaining excellent communication with guests, peers, and supervisors.

• Welcome arriving guests and complete the hotel’s arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Communicate with hotel departments verbally or via the hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests, empathize with their challenges, solicit feedback, and act on concerns.
• Maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• When applicable, maintain balance and security of house bank and accurately log all transactions.

• 2+ years of customer service experience, preferably in hospitality or a related industry.
• High school diploma or equivalency education certificate required.

• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in the primary language used in the workplace.

• 8+ hours per day at a standing desk/computer; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Ability to work independently during overnight hours.

Founded in 1985 and based in Chicago, First Hospitality is a forward‑thinking hotel development, investment, and management company. Our vision is to create value through excellence and an openness to doing things differently. We foster an inclusive work environment that promotes collaboration, flexibility, and fairness, valuing employees’ differences to better meet the needs of our customers.

Equal Opportunity Employer.

• Entry level

• Full‑time

• Accounting / Auditing and Finance
• Accounting

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