Event​/Conference Services Manager

Event / Conference Services Manager

OKANA Resort & Indoor Waterpark – Oklahoma City, OK

OKANA Resort & Indoor Waterpark is located along the Oklahoma River in the Horizons District. With an indoor waterpark, 400+ guest rooms, multiple dining options, and 30,000 sq ft of meeting and event space, it offers a dynamic setting for hospitality professionals.

Pyramid Global Hospitality is a leading hospitality firm that values a people‑first culture. Employees receive comprehensive health insurance, retirement plans, paid time off, wellness programs, and employee discounts on hotel stays. The company supports ongoing training and development.

The Conference Services Manager plays a vital role in client servicing, inter‑departmental communication, and overall administrative responsibilities of the Catering & Convention Services department.

• Analyze client requirements and outline available hotel facilities and services.
• Confer with guests and department heads to plan space, time, food service, and décor details.
• Communicate contract details accurately to operations.
• Prepare for and attend pre‑contract and post‑contract meetings.
• Arrange VIP amenities and check on functions during execution.
• Assist menu planning with the culinary team based on budget and needs.
• Execute guarantee and cut‑off policies.
• Create, review, and revise rooming lists, VIP lists, letters, proposals, BEOs, thank‑you notes.
• Pre‑check room setups prior to group arrival and know meeting‑room capabilities.
• Manage the function book and adjust space for operational efficiency.
• Follow up on all turnovers within 24 hours (call) and 3 days (written).
• Respond to requests from Meeting Planners immediately.
• Maintain price integrity per guidelines.
• Manage existing accounts throughout the event lifecycle.
• Participate in training, industry and professional organizations.
• Promote employee empowerment and teamwork; demonstrate positive leadership.
• Report unsafe conditions immediately.
• Complete other duties as assigned by supervisor, including cross‑training.

• High school diploma or equivalent
• Two years of hotel/resort experience
• Strong computer skills with Catering/Events database applications, PMS, and Microsoft Office
• Excellent customer‑centric interpersonal and guest‑service resolution experience
• Pleasant and helpful personality
• Strong organizational and time‑management skills
• Ability to work under pressure and adjust to flexible schedules

$50,000 – $60,000 (based on experience and qualifications).

Actual compensation packages are based on a wide array of factors including skill set, years of experience, certifications, and location.

• Competitive wages
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.