Valet Captain - National

The National is hiring for a
Valet Captain
.

• That exceptional guest service begins the moment a guest arrives at the front drive.
• That a smooth, organized, and professional valet operation sets the tone for the entire guest experience.
• That great leaders support their teams, communicate clearly, and lead by example.
• That every vehicle, key, guest interaction, and operational detail deserves care and attention.
• That teamwork and accountability are essential to maintaining a successful valet operation.
• That every arrival and departure is an opportunity to create an UNMATCHED MOMENT
  .

• Supporting the Valet Manager and Director of Operations with the daily execution of the valet operation.
• Providing direction, support, and coaching to Valet Curators throughout each shift.
• Ensuring the valet lane is organized and operating efficiently, with vehicles pulled to the front promptly.
• Maintaining proper rotation among Curators who are parking and retrieving vehicles.
• Reviewing the Flash Valet system to ensure Curators are signed in and vehicles are accurately marked as parked and pulled.
• Completing daily key and garage audits to ensure keys are properly managed and vehicles are parked and ticketed correctly.
• Issuing key tags to new apartment residents and maintaining organized key-handling procedures.
• Ensuring guest vehicles are handled, parked, and retrieved with the utmost care.
• Checking that valet tools, equipment, technology, luggage tags, valet tags, and other supplies are clean, secure, charged, and ready for each shift.
• Reviewing radio logs and ensuring radios are properly signed in and out and accounted for at the beginning and end of each shift.
• Maintaining a clean, organized, and welcoming front drive by picking up trash, restocking water, and keeping the valet stand orderly.
• Communicating operational concerns, maintenance needs, safety issues, or supply shortages to leadership.
• Responding to guest questions and concerns promptly, professionally, and with genuine care.
• Supporting the team during busy periods and stepping in wherever needed to keep the operation moving.
• Helping create a positive team environment through clear communication, coaching, and leading by example.

• You understand that valet is often the first and last impression a guest has of the property.
• You have previous valet or professional parking experience and understand the importance of safe and efficient vehicle handling.
• You are approachable and comfortable providing direction and coaching to fellow Curators.
• You can remain calm, professional, and solution-oriented when handling guest concerns or operational challenges.
• You are highly organized and able to manage multiple priorities during a busy shift.
• You communicate clearly and professionally with guests, Curators, managers, and other departments.
• You take initiative and actively look for ways to improve the valet operation.
• You encourage teamwork, open communication, and a positive work environment.
• You demonstrate a strong sense of urgency and understand the importance of timely vehicle retrieval and guest service.
• You are dependable and willing to work independently while supporting the larger Valet team.
• You take pride in creating a welcoming, professional, and seamless arrival experience for every guest.

• High school diploma or GED required.
• Previous valet or professional parking experience required.
• Two or more years of experience in a valet and/or professional parking role preferred.
• Previous lead, captain, supervisory, or leadership experience preferred.
• Valid driver's license required.
• Clean driving record required.
• Strong customer service and interpersonal skills.
• Ability to coach, motivate, and support team members.
• Ability to communicate professionally and effectively with guests, employees, managers, and other departments.
• Strong organizational and multitasking skills.
• Ability to interpret and follow company policies, procedures, and standard business practices.
• Ability to identify challenges, develop solutions, and help lead the team through operational changes.
• Demonstrated sense of urgency, reliability, and timeliness.
• Must meet company driving requirements and successfully complete required MVR screening.

• Ability to stand, walk, and maintain well-paced mobility for extended periods throughout the shift.
• Ability to lift and…