Senior Manager - Initiatives - Personal Banking

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Leads Voice of the Employee initiative, working to uncover and assess employee concerns or problems impacting the total employer‑employee relationship.
• Works with Personal Banking Administration and Mid First Human Resources management to understand trends and opportunities identified in employee engagement surveys, new hire and exit surveys, and other relevant employee data.
• Engages in‑person and remotely with employees, gathering feedback, conducting interviews and focus group discussions as needed to gain additional information and clarification of opportunities identified.
• Routinely engages with regional managers and banking center employees, leading training and development initiatives.
• Supports Personal Banking and Human Resources recruiting, hiring and employee retention initiatives.
• Administers personnel reporting and analysis initiatives, including compensation analysis.
• Administers semi‑annual performance appraisals and ad‑hoc promotion requests.
• Facilitates, manages and continually assesses effectiveness of new and existing personnel initiatives (e.g., Customer Service Appreciation Week, 12 Days, new employee onboarding, and rewards and recognition initiatives).
• Partners with senior management to design and implement initiatives to address identified opportunities.
• Collaborates with Mid First Human Resources and Learning & Performance in their efforts to deliver training and professional development opportunities.
• Communicates with Mid First Human Resources management about the status of work environment initiatives and participates collaboratively in Mid First Human Resources employee engagement initiatives as requested.

The position is on‑site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.

• 5-7 years of Retail Banking leadership experience, with a track record of improving existing processes or conditions.
• Bachelor's Degree required; business or Human Resources preferred.
• Exceptional project management, analytical and problem‑solving skills.
• Positive and forward‑thinking attitude, and ability to inspire others to excellence.
• Self‑motivated, biased for action and adaptable to ambiguity and complexity.
• Impeccable written and verbal communication and active listening skills.
• Strong interpersonal and public speaking skills.
• Passion for maximizing employee engagement by facilitating an attractive and effective work environment.
• High proficiency with Microsoft Office Suite and related software.

Disclaimer Statement:
The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Incumbent may perform other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.