Bilingual Human Resources Specialist - Reception

Overview

Location:

Human Resources

Position Type:
Pro Tech (Non-Certified)

Date Posted: 2/6/2026

• Oversees reception area and provides assistance by answering incoming calls, redirecting those calls, making outgoing calls, taking messages, accepting deliveries, greeting and directing visitors, and answering questions.
• Performs word processing and other clerical tasks that require frequently using Spanish and English interchangeably, including basic correspondence, filing, and reports; assists with other HR-assigned tasks.
• Greets and directs calls, vendors, and walk-in visitors in a professional manner to appropriate parties or departments, which may include taking messages if a party is unavailable.
• Serves as the first point of contact for walk-in and incoming calls from customers to the HR Department.
• Handles a high volume of calls and emails daily.
• Translates instructions, directions, or forms for Spanish-speaking customers.
• Maintains a safe, clean, and professional reception area.
• Accepts deliveries and coordinates the distribution of them.
• Develops and maintains organized filing, scanning, and follow-up systems.
• Scans documents into appropriate employee files and follows District policies and procedures, CBAs, and federal/state laws regarding handling of employee records.
• Cross-trains with other office staff and assists with unexpected/urgent or seasonal situations as needed.
• Maintains a professional appearance by wearing work attire appropriate for the position.
• Utilizes empathetic and reflective listening skills to first understand the customer’s issue, then either addresses it personally or ensures a warm hand-off to the proper HR team member.
• Collaborates with all HR teams (Employee Engagement, HRIS, Compensation, and Benefits) to ensure issues are properly addressed.
• Assists in coordinating recruiting, hiring, and onboarding processes.
• Provides HR support, guidance, and advice about human resources issues.
• Regular attendance is required.
• Assists with special projects and additional duties as assigned.
• May be required to work overtime and weekends and holidays.

• High School Diploma or equivalent
• Fluent in English and Spanish with the ability to effectively speak, write, and read in both languages
• Minimum two (2) years of experience as a receptionist or similar office/clerical-related position
• Knowledge of the Microsoft Office Suite (Word, Excel, Outlook, etc.) and Google Docs
• Able to exercise great initiative and independent judgement
• Ability to multi-task and prioritize responsibilities in a fast-paced environment
• Excellent customer service skills
• Basic knowledge and understanding of recruiting, hiring, benefits, and employee relations
• Effective written and verbal communication skills
• Ability to remain calm in escalated situations

• Associate degree or higher in a related field
• Relevant experience may be substituted for formal education at a 2:1 ratio (2 years of directly relevant experience per year of college lacking)

• Must have adequate manual dexterity to write legibly and operate a computer.
• Must have adequate visual acuity to read and transcribe written material and other duties.
• Requires normal range of hearing and clear speaking abilities for in-person and telephone interactions.
• Requires some stooping, bending, stretching and occasional lifting not to exceed 25 pounds.
• Sitting for prolonged periods of time.
• May periodically require work outside of normal business hours, including weekends, under sometimes stressful conditions to meet business needs and deadlines.

• Office duties performed in a well-lighted, climate-controlled environment.
• Time in office as well as external meeting locations with community partners or schools throughout the OKC metro area.
• May require participation in meetings and activities outside normal business hours, including weekends and holidays.
• Able to bend and stoop, lift 25lbs, stand and/or sit for extended periods.

Reports To:

Director of Employee Relations

FSLA Status:
Non-Exempt

Compensation: 809 (Salary determined by experience)

Work Days: 242

FTE: 8 hours per day

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