Learning & Development Partner

Full/Part-Time:
Full time

Job Type: Regular

Salary - $64,455

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

The Learning & Development Partner collaborates with agency leaders to assess, design and deliver training programs that enhance employee knowledge, skills and abilities. This role ensures learning initiatives align with agency goals, regulatory requirements, and best practices in adult learning while continuously evaluating and improving training effectiveness. In partnership with agency leadership and a focus on building strong relationships, the Learning Partner gathers knowledge from the agency, simplifies it, packages it and delivers it accurately and efficiently in right-sized solutions.

Our relevant programs, learning experiences and resources empower people to confidently apply what they learn in their daily work.

• Build strong partnerships with stakeholders, division leaders and employees in areas of assigned responsibility by being visible in their daily operations, maintaining alignment and practicing effective communication.
• Collaborates and consults with agency stakeholders to present feedback and strategic recommendations, prescribe resources and programming, and ensure on-time implementation of timely, relevant projects and programming.
• Identifies training requirements and provides feedback and data-driven recommendations that support and enables successful division performance.
• Conducts training needs assessments using data, performance metrics, and stakeholder input to identify skill gaps, training requirements and recommend targeted learning solutions.
• Designs and develops technical and procedural training and skill-based training for complex tax systems, policies, and operational workflows.
• Partners with subject matter experts to learn and gather information needed information to ensure accuracy, relevance, consistency, and alignment of learning resources.
• Develops and implements various learning interventions, including instructor-led training (face-to-face and virtual), online-self paced, performance support and shared knowledge.
• Facilitates effective delivery of training with clear and concise communication and professionalism using multiple modalities not limited to classroom and virtual, while utilizing engagement tactics such as simulations, roll plays, visuals, polls, Q&A, etc.
• Continuously aligns expectations with and provides regular updates and reporting for assigned programs and projects to project lead(s), L&D leadership and assigned division leadership within identified timelines/milestones and as appropriate.
• Tracks, analyzes, and reports training performance results and collaborates with agency leaders to further support employee development on assigned projects.
• Creates training schedules and communication plans that engage learners, leaders, and stakeholders in the training process.
• Maintains accuracy and legal compliance within all training materials for assigned programs and projects, ensuring alignment with L&D standards and branding, relevant laws, and agency policies and directives.
• Engages in continuous learning relevant to assigned audiences, projects and L&D agency initiatives through research, shadowing, and collaboration with team members.
• Collaborates with L&D team members and leaders to ensure training content remains consistent across programs, L&D brand standards and reduces duplication.
• Stays informed on industry trends, emerging instructional technologies, and best practices in…