IT Service Desk Tech

IT Support Technician (Contract-to-Hire)

Location: Oklahoma City, OK
Pay: $18–$19/hour (based on experience)
Duration: 6-month contract to hire

Looking to break into IT or take the next step in your support career? This is a great opportunity to join a well-established company in the OKC area and gain hands‑on experience in a professional, fast‑paced technology environment. This role offers strong exposure, real responsibility, and the potential to convert to a full‑time position.

As part of the IT support team, you’ll serve as a key point of contact for employees who need technical assistance. You’ll help diagnose issues, resolve everyday technical problems, and ensure users get back to work quickly and smoothly.

Your day‑to‑day will include:

• Serving as the first line of support for IT issues submitted via phone, email, walk‑ups, and self‑service tools
• Gathering details, assessing impact, and prioritizing issues appropriately
• Troubleshooting common problems related to Windows devices, applications, email, remote access, mobile devices, and connectivity
• Escalating more complex issues to specialized support teams while maintaining ownership of the request
• Creating, updating, and closing support tickets while meeting established response and resolution expectations
• Documenting solutions and contributing to internal knowledge resources
• Identifying repeat issues and flagging trends to leadership
• Assisting with basic user account administration, including access management and security tokens

• Prior experience in a help desk, service desk, or technical support role (professional or academic)
• Comfortable working in a Windows 11 environment
• Solid understanding of PC setup, configuration, and basic troubleshooting
• Familiarity with ticketing systems (Service Now experience is a plus, not required)
• Strong communication skills and a customer‑first mindset
• Ability to stay organized, manage multiple requests, and follow issues through to resolution

• Contract‑to‑hire: prove yourself and convert to full‑time
• Competitive hourly pay with room to grow
• Excellent exposure to enterprise IT environments
• Foot‑in‑the‑door opportunity with a respected company in Oklahoma City
• Great fit for early‑career IT professionals or support technicians ready for their next move