Level 2-3 Helpdesk

Tech Partners is seeking a skilled Level 2-3 Help Desk Technician for a client-facing role within a fast-paced Managed Services Provider (MSP) environment. This position is ideal for IT professionals who thrive on solving complex issues, managing multiple client environments, and delivering exceptional support with professionalism and precision.

• Provide advanced remote and on-site technical support for desktops, laptops, servers, and network infrastructure across multiple client environments
• Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, VPNs, firewalls, and backup systems
• Manage ticket queues, ensuring timely resolution and clear documentation in PSA tools (e.g., Connect Wise, Autotask)
• Perform root cause analysis and recommend long-term solutions for recurring issues
• Assist with onboarding new clients, including system audits, documentation, and environment stabilization
• Collaborate with Tier 1 technicians and upscale to senior engineers when necessary
• Maintain client satisfaction through proactive communication and follow-up

• 3-5 years of IT support experience, preferably in an MSP or multi-client environment
• Strong knowledge of Windows Server, Active Directory, Group Policy, and Exchange/Office 365 administration
• Experience with remote monitoring and management (RMM) tools and ticketing systems
• Familiarity with networking concepts: TCP/IP, DNS, DHCP, firewalls, and VPNs
• Ability to script or automate tasks using Power Shell or similar tools is a plus
• Excellent written and verbal communication skills, with a client-first mindset

• CompTIA Network+, Security+, or A+
• Microsoft Certified:
  Modern Desktop Administrator Associate
• Cisco CCNA or equivalent

• Based in Oklahoma City, OK
• Standard business hours with occasional after-hours support or on-call rotation

• Work with a collaborative, high-performing team
• Exposure to diverse technologies and client environments
• Opportunities for growth into engineering or project roles

Interested candidates can apply here or email a resume to d