Computer Support Technician Assistant - Student

Application Instructions

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at , Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Classification

Title:

Student Employment Program (FWSP/STEP)

Position A / NEAD9

TECHSUP1A

Annual

Hours:

As needed or assigned, not to exceed 25 hours per week / 750 hours.

Placement Range: $10.00

Position Type:
Student Employee

Job Category:
Student

Reports To:

None

Student Requirements:
Must be a current OCCC student enrolled in at least 6 hours Fall/Spring or 3 hours Summer; or OCCC student with federal work study award; and one (1) year experience using and maintaining Windows OS.

Preferred Qualifications:

Currently enrolled in OCCC’s Computer Science program.

Work Hours:

Between 8 AM-5 PM; to be determined by availability.

Department:
Desktop Support

Job Open Date: 08/26/2024

Job Close Date:
Open Until Filled

Student Computer Support Technician Assistant provides assistance to Computer Support Technicians resolving problems and providing technical support for approved computer software and hardware; also assists Audio Visual Services Technicians for audio-visual hardware and equipment setup.

• Prepare computers for deployment including software and hardware installation.
• Perform installation and setup of computers and audio-visual equipment and technology for use by students and employees.
• Provide routine and emergency maintenance of desktop and audio-visual technology.
• Serve as on-call computer and audio-visual support technician.
• Maintain accurate service records and document work performed using ticketing system.
• Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
• Contribute to a safe educational & working environment.
• Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
• Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.
• Participate in all applicable OCCC emergency, evacuation, shelter in place drills.

• Must be able to work with others as a team.
• Must have one (1) year experience using and maintaining Windows OS.
• Must be capable of performing physical demands: lift up to 50 pounds; frequent moving, standing, operating computer, repetitive hand motions, etc.

• Medium work: occasionally exert up to 50 pounds of force, and frequently exert up to 20 pounds, up to 10 pounds constantly.
• Frequent movement across OCCC campuses.
• Frequent communication with faculty, staff, students and others; accurate information exchange.
• Frequent standing, stationary work; operating computer and other office machinery.
• Frequent repetitive hand motions; positioning to grasp, move, lift, push, pull or inspect equipment.
• Frequent access to materials above head or at ground level.
• Requires visual acuity: judge, observe, assess accuracy; discern color and shapes.
• Indoor office, classroom, theater, computer storage room; close quarters, small enclosed rooms, narrow aisles or passageways.

• Are you a current OCCC student enrolled at least 12 hours during Fall/Spring or 3 hours in Summer; or a current OCCC student with federal work study award?
  • Yes
  • No
• Please describe how your experience meets the minimum requirement of one (1) year experience using and maintaining Windows OS. (Open Ended Question)
• Briefly explain your at least one (1) year experience using and maintaining Windows OS. (Open Ended Question)
• Have you attached all required documents?
  • Yes
  • No