IT Technician - Information Technology - Analysts

Job Description

Client of Innova Solutions is immediately hiring for an IT Technician
.

Position type: Full-time, Contract
Duration: 12 months with possible extension
Location: Oklahoma City, Oklahoma 73108

• As an IT Technician, you’ll be the go‑to expert empowering employees with smooth, secure, and high‑performing technology. You’ll provide Tier II support while championing world‑class service, maintaining technical standards, and helping continuously improve the digital workplace experience.
• Using industry best practices and Service Now, you’ll support and deploy a wide range of technologies—computers, tablets, mobile devices, printers, applications, handheld scanners, and more. You’ll also take ownership of hardware asset management and jump into IT projects when needed.
• This role blends hands‑on problem solving, tech‑savvy decision‑making, and people‑centered service—during business hours and occasionally after hours.

• Deliver technical endpoint support across devices: computers, tablets, mobile devices, printers, scanners, and peripherals.
• Manage the full lifecycle of client hardware and maintain accurate IT asset tracking.
• Partner on IT projects, rollouts, and deployments.
• Resolve incidents—both minor and critical—with speed and precision.
• Support application rollouts and emerging tech initiatives.
• Fulfill hardware and software service requests.
• Train employees on IT processes and device usage.
• Collaborate with teams to drive continuous improvement, lean practices, and MDI initiatives.
• Ensure endpoint solutions are secure, reliable, and aligned with company standards.
• Provide prompt, professional resolution for all internal customer requests.
• Work closely with business teams on projects and M&A activities to deliver the right, secure endpoint solutions.

You’re not just an IT expert—you’re a problem‑solver, communicator, and partner who elevates the employee tech experience. The ideal candidate will bring:

• Bachelor’s or Associate degree in an IT‑related technical field.
• Experience delivering technical support and troubleshooting hardware/software issues.
• Hands‑on experience with the Service Now platform.
• Completion of Lean 101 (or equivalent) within the first year.
• Exceptional customer service mindset.
• Strong verbal and written communication skills.
• Excellent interpersonal abilities.
• The confidence to work independently with minimal supervision.
• Expertise supporting and troubleshooting client devices: computers, tablets, mobile devices, printers, scanners, apps, etc.
• Strong organizational, problem‑solving, and critical‑thinking skills.
• Ability to follow documentation standards.
• Strong remote troubleshooting capabilities.
• Solid time management and prioritization skills.
• Physical ability to lift and move IT hardware (up to ~50 lbs).

Qualified candidates should APPLY NOW for immediate consideration! This position is only open to applicants who can be engaged on a W‑2 basis. Please submit your application and we will be back in touch as soon as possible.

Pay Range*: $22.00 - $25.28 per hour

* Pay range offered to a successful candidate will be based on education, experience, location, specific duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include medical & pharmacy coverage, dental/vision insurance, 401(k), HSA, FSA, life insurance, pet insurance, short‑term and long‑term disability, accident & critical illness coverage, premade legal &  protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
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