Technical Support Professional

This role offers a base pay range of $50,000.00/hr – $60,000.00/hr.

Managed IT Services company where we take pride in helping our clients with their IT needs.

Great culture, benefits, and career opportunities.

We are seeking a dynamic and experienced Help Desk Technician to join our fast‑paced and innovative tech team. This unique opportunity allows you to utilize your technical skills in a high‑energy, challenging, and rewarding environment. As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and ensuring they have the best possible user experience.

You will manage and resolve technical issues, maintain our IT systems, and provide excellent customer service.

• Provide first‑level contact and problem resolution for users with hardware, software, and application problems.
• Resolve user‑reported problems using available tools and following procedures and policies for the handling of support cases.
• Document all customer interactions and resolutions in the existing case management systems.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.
• Conduct remote troubleshooting and provide clear instructions to end‑users.
• Test alternative pathways until you resolve an issue.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals.

• Proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English with excellent communication skills.
• Customer‑oriented and cool‑tempered.
• BSc/BA in IT, Computer Science or relevant field.
• Professional certification (e.g., CompTIA A+) will be an advantage.
• Experience with Remote Desktop Troubleshooting is a must.
• Ability to work in a fast‑paced environment and prioritize work to meet deadlines.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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