IT Support Technician II

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. We work with a company that specializes in global climate technologies, delivering energy‑efficient products and services, including HVAC systems, commercial and residential building services, parts, support, and controls, as well as building automation and energy services.

$26.00/hr - $26.00/hr

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $26.00-$26.00/hr

Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controls; energy services and building automation.

• IT Service Operations IT Support Partner will provide tier II level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure.
• This includes providing technical support, ensuring world‑class customer satisfaction, adherence to company policies and enforcing company standards.
• Through utilizing ITLT best practices and our Service Now platform this position focuses on the support and deployment of computers, tablets, mobile devices, printers, applications, and handheld scanners.
• This includes asset management for hardware devices.
• This role will also participate in IT related projects and deployments as needed.
• Support will be provided as during normal business hours, as well as occasional after‑hours support.

• Technical endpoint support of computers, tablets, mobile devices, printers, handheld scanners and peripherals.
• Maintain client hardware lifecycle and asset management activities.
• Provide partnership and support for IT related projects.
• Complete minor and major incident management.
• Support application and emerging technology deployment support.
• Fulfill hardware and software requests.
• Provide employee training related to employee‑used hardware and IT processes.
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services.
• Support technical solutions and ensure reliable, secure client endpoint devices.
• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.

• Bachelor’s or Associate degree in a related IT technical field.
• IT experience providing technical customer support including troubleshooting computer hardware and software.
• Experience with the Service Now platform.
• Complete Lean 101 or equivalent training within 1 year of starting the position.
• Ability to demonstrate outstanding customer service skills.
• Strong oral and written communication skills.
• Ability to demonstrate strong interpersonal skills.
• Work independently with minimal supervision.
• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee‑based technologies.
• Ability to demonstrate strong organizational skills.
• Excellent problem‑solving and critical thinking skills.
• Ability to follow documentation procedures.
• Ability to demonstrate strong remote troubleshooting support skills.
• Ability to evaluate priorities and drive effective time management.
• Must be able to lift and carry computers and other IT related hardware (approximately 50lbs).
• We offer competitive compensation and comprehensive benefits and programs.
• We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Tek Wissen® Group is an equal opportunity employer supporting workforce diversity.

Mid‑Senior level

Contract

Information Technology

Industrial Machinery Manufacturing