Vice President, System Development - CRM Salesforce

Overview

Vice President, Applications System Development - CRM Salesforce. As the VP of Salesforce Engineering, you will serve as a senior leader within the technology organization, responsible for driving the strategic vision, architecture, and delivery of Salesforce-based solutions that propel business growth and operational excellence. This role requires deep expertise in the Salesforce platform, a robust understanding of business processes, and proven leadership in building and scaling high-performing engineering teams.

You will collaborate across departments to align Salesforce initiatives with organizational goals, ensuring maximum platform value and innovation.

• Strategy & Platform Leadership
  • Develop and execute the strategic roadmap for Salesforce platform adoption, customization, and optimization to meet evolving business needs.
  • Lead the governance of Salesforce initiatives, ensuring alignment with enterprise objectives and best practices in architecture, security, and scalability.
  • Champion the use of Salesforce as a core business platform, identifying opportunities for automation, process improvement, and new capability development that drive measurable business value.
  • Oversee the creation and maintenance of disaster recovery and business continuity plans specific to Salesforce and integrated systems.
  • Develop roadmap for AI Agent Force scaling, including capacity planning for autonomous systems handling sensitive business processes
  • Evaluate emerging Salesforce AI features like Atlas Reasoning Engine integration and automated threat detection capabilities
• Platform Acquisition, Integration & Deployment
  • Evaluate, recommend, and oversee the implementation of Salesforce products, App Exchange solutions, and custom integrations, balancing cost-effectiveness with business impact.
  • Manage the Salesforce engineering budget, including resource allocation, licensing, and vendor contracts, ensuring optimal investment in platform growth and maintenance.
  • Stay abreast of Salesforce ecosystem trends, releases, and emerging technologies, advising executive leadership on their strategic and financial implications.
  • Foster strong partnerships with Salesforce, external vendors, and consulting partners to enhance platform capabilities and support business objectives.
• Operational Excellence
  • Lead the engineering team in delivering high-quality Salesforce solutions, ensuring continuous improvement in development practices, release management, and platform performance.
  • Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions that enhance user experience and operational efficiency.
  • Establish and monitor service level agreements (SLAs) for Salesforce platform availability, reliability, and support, ensuring stakeholder satisfaction.
  • Define and enforce standards, policies, and best practices for Salesforce development, integration, and data management.
  • Own incident, change, and release management processes for the Salesforce environment, ensuring minimal disruption and rapid issue resolution.
  • Oversee deployment of Salesforce Agentforce solutions, configuring natural language instructions and action libraries for AI agents handling sensitive business operations
  • Implement real-time toxicity detection and data masking through Einstein Trust Layer for all Salesforce AI-powered customer interactions
  • Utilize AI-driven audit trails and automated compliance checks that validate data handling against regulatory requirements during every release cycle
• Leadership & Team Development
  • Build, mentor, and lead a world-class Salesforce engineering team, fostering a culture of innovation, accountability, and continuous learning.
  • Develop organizational structures and career pathways that support both current business needs and future growth in Salesforce capabilities.
  • Drive talent acquisition, retention, and development strategies to ensure the team possesses cutting-edge Salesforce and business acumen.
  • Promote cross-functional collaboration, ensuring Salesforce solutions are integrated seamlessly with other technologies and business platforms.
  • Ability to build cross-functional teams with hybrid skills in Salesforce CRM, AI/ML fundamentals, and regulatory compliance
• Business Acumen & Risk Management
  • Translate business strategies into Salesforce platform solutions that deliver competitive advantage and operational efficiency.
  • Develop business case justifications and cost/benefit analyses for Salesforce investments, communicating value and risk to executive stakeholders.
  • Assess, communicate, and mitigate risks associated with Salesforce-related technology investments and implementations.
• Security & Compliance Leadership
  • Design and enforce security protocols for Salesforce implementations using Salesforce Shield, Platform Encryption, and Einstein Trust Layer to protect sensitive data across all clouds (Sales/Service/Experience).
  • Implement AI-driven compliance monitoring systems leveraging Atlas Reasoning Engine to…