Senior Project Manager, Implementation

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing - each solution can stand alone, but together they deliver more - to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech;
Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

The Sr Project Manager, Implementation serves as an experienced implementation delivery professional responsible for leading complex client implementation projects across Alkami Digital Banking solutions.

This role independently manages diverse project portfolios, coordinates cross-functional delivery activities, and drives customer-facing project execution to ensure successful implementation outcomes, operational alignment, and customer satisfaction.

The Sr Project Manager, Implementation operates independently on complex engagements, contributes to process improvements, and influences project delivery best practices that improve implementation quality, scalability, and customer experience.

• Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations
• Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle
• Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables
• Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes
• Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction
• Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion
• Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities
• Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders
• Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution
• Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies
• Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution
• Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders
• Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO
• Serve as a subject matter expert…