Practice Architect II; Digital Workplace Services

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We are seeking an experienced, client-facing consultant to join our rapidly growing Modern Work practice as a Practice Architect focused on Copilot and AI Business Solutions. As a senior advisor and Microsoft ecosystem expert, you will help enterprise clients identify high-value AI usecases, establish secure and scalable foundations, and drive measurable adoption of Microsoft 365 Copilot, Copilot Studio, and Power Platform.

Your primary focus will be shaping and delivering Copilot readiness, training, adoption, and change management programs; designingagents and business solutions with Copilot.

• Partner with sales and presales teams to discover client needs, define value-based use cases, and create and present proposals, roadmaps,demonstrations, and statements of work for Copilot and AI Business Solutions.
• Lead Microsoft 365 Copilot readiness and adoption engagements, including stakeholder discovery, persona and use-case development,readiness assessments, pilot planning, success measures, adoption plans, and executive recommendations.
• Design and deliver role-based Copilot training and enablement experiences, including workshops, demonstrations, prompt guidance, officehours, champion programs, learning assets, and train-the-trainer sessions.
• Apply structured change management practices to stakeholder alignment, communications, sponsorship, resistance management,reinforcement, and measurement of sustained user adoption and business outcomes.
• Architect and deliver agents, automations, and business applications using Copilot Studio, Power Apps, Power Automate, Dataverse, Microsoft Graph, Teams, and SharePoint Online.
• Advise clients on governance, security, responsible AI, data readiness, environment strategy, application lifecycle management, and Centerof Excellence practices for Copilot and Power Platform.
• Work closely with business stakeholders, change leaders, project managers, trainers, and technical teams to translate business needs intoscalable solutions and executable adoption plans.
• Define and track success metrics such as active usage, scenario adoption, learner proficiency, time savings, employee experience, solutionquality, and realized business value.
• Maintain current knowledge of Microsoft 365 Copilot, Copilot Studio, Power Platform, agents, and the Modern Work roadmap, and translate product changes into practical client guidance and reusable offerings.
• Maintain relevant Microsoft certifications and complete required partner training to support Solution Partner designations andspecializations, with a goal of earning at least one new certification annually.

• 7–10 years of experience in professional consulting services, including direct work with enterprise clients and executive stakeholders on Microsoft 365, digital workplace, adoption, or business transformation initiatives.
• Demonstrated experience planning or delivering Microsoft 365 Copilot readiness, pilot, training, adoption, or value-realization programs.
• Ability to assess business processes, facilitate discovery workshops, define personas and use cases, prioritize opportunities, and translatefindings into practical roadmaps and measurable outcomes.
• Experience designing and facilitating role-based training, demonstrations, workshops, champion programs, or other enablement activities for business and technical audiences.
• Working knowledge of organizational change management principles, including stakeholder analysis, sponsorship,…